Marketplace loads a blank screen with a blue x at the corner



Consumer Pages
4 years ago
2 years ago


(Reporter: krupa, Unassigned)





(Whiteboard: [ktlo])



4 years ago
steps to reproduce:
1. Launch marketplace prod app

expected behavior:
Homepage loads

actual behavior:
I see the marketplace app launch with a white screen with a blue x at the top.

I see that very often with the prod app is the requests which are happening.
Happened to me today on desktop (Firefox and Chrome). Like in Krupa's screenshot, it was a problem with the requests to the CDN timing out (preventing any of our static assets to load). Lasted 5-10 minutes and then went back to normal.


4 years ago
OS: Gonk (Firefox OS) → All
Priority: -- → P1
Hardware: x86 → All
Version: 1.4 → Avenir
jason, oremj: Any CDN changes recently? Krupa said it started happening with higher frequency since a month ago roughly. I only saw it today (around 16:20 CET) myself, but since it's a CDN issue, it could just be that Krupa is hitting a PoP that is more unreliable than me.
Flags: needinfo?(oremj)
Flags: needinfo?(jthomas)
We haven't made any recent changes to the CDN. The image in comment 0 is 404, could you please reupload or attach to bug?

If this does happen again could you provide a traceroute to
Flags: needinfo?(oremj)
Flags: needinfo?(jthomas)
The image was just showing that requests to the CDN were never terminating successfully - they were all going into timeout.

I tried tracerouting when that happened, unfortunately I didn't keep the result, it was reaching an edgecast node and then a bunch of no replies. Will keep the result next time...


3 years ago
Assignee: nobody → mpillard
Kevin just reproduced this on his phone (Flame running 2.2) on Wifi.

- He can reach just fine on his laptop on the same wifi connection. (It's giving a 403 as expected).
- He can reach just fine on his phone (it's redirecting to https://m.f.c/ as expected)
- BUT completely fails in his Firefox OS browser. Blank page.

This seems to indicate it's not a routing issue, since he can reach the host just fine over http, and it also works on his laptop with the same connection.

I'm starting to suspect an SSL issue of some kind, but we couldn't get more debugging information out of adb logcat.
Note: Both Kevin and Krupa were *not* running kitkcat on their Flames, that that could be an explanation (and that'd make the issue I experienced on desktop the other day a different problem).
We may also be experiencing a related CDN issue in bug 1105495
Did anyone manage to reliably reproduce this ?
Keywords: steps-wanted
Priority: P1 → P2
(In reply to Mathieu Pillard [:mat] from comment #8)
> Did anyone manage to reliably reproduce this ?

I've not seen this for a while but Krupa's probably the best person to ask. 

Of course the second this bug gets closed it will start happening again!
Flags: needinfo?(krupa.mozbugs)

Comment 10

3 years ago
I will close this bug as wfm and reopen when we hit the issue again.
Last Resolved: 3 years ago
Flags: needinfo?(krupa.mozbugs)
Resolution: --- → WORKSFORME

Comment 11

3 years ago
i hit it just now on a 2.0 device. i don't see any errors in logcat but i cannot get ashes since there is no way to get /debug page within the app.
Resolution: WORKSFORME → ---
Un-assigning because I really needs STR to move forward.
Assignee: mpillard → nobody


3 years ago
Blocks: 1135257


3 years ago
No longer blocks: 1135257


3 years ago
Duplicate of this bug: 1151982

Comment 14

3 years ago
I have noticed this bug several times over the past week or more. I have run into this issue on the Flame 2.0 & 2.1
FYI - I've seen this blue X in the past and have always resolved that issue by correcting the date/time on the device. 

Not sure if folks have already checked this but I mentioned it as I didn't see any reference to date/time in the discussion above.


3 years ago
Whiteboard: [ktlo]


3 years ago
Duplicate of this bug: 1180194


3 years ago
See Also: → bug 1180194
This is addressed in several ways (and probably a bunch of other bugs), so we're WONTFIXing this bug noting that the comments describe several things to check if this is your issue.
Last Resolved: 3 years ago2 years ago
Resolution: --- → WONTFIX
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