1379475 - Gmail email inaccessible, local folders deleted. Rejects login attempts, prompts for a new password.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Bruce Dodds]

Attachment: BD_Gmail_startup_error.JPG

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170628075643

Steps to reproduce:

I have a Google G Suite email address IMAP, Oauth2 account set up in Thunderbird.  About five days ago it started rejecting my login attempts, prompting me for a new password, which I was unable to get it to accept.  Yesterday when I opened Thunderbird I got a new message (see attached), and my folders for that account were missing.  I have not made any changes to the account settings, and my G Suite admin says he made no changes there.  

Sorry about the lack of specificity in this report.  This is a serious issue that might affect others.


Actual results:

Initially, rejected login.  Later, account mail folders deleted.


Expected results:

Normal login

Comment 1

[Jorg K (CEST = GMT+2)]

Which exact version of TB are you using? If it's not TB 52.2.1, please update to this version.

Comment 2

[Bruce Dodds]

I'm using TB 52.2.1

Sorry about the delay in responding.  I won't have internet service for the next couple of weeks, but will check back then.

Comment 5

[Wayne Mery (:wsmwk)]

Bruce, gkpdex,

Are you still seeing this when using version 52.3.0?

Comment 6

[Wayne Mery (:wsmwk)]

still needs info from reporters