Gmail email inaccessible, local folders deleted. Rejects login attempts, prompts for a new password.

RESOLVED INCOMPLETE

Status

defect
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: brucedodds, Unassigned)

Tracking

52 Branch

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

Reporter

Description

2 years ago
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170628075643

Steps to reproduce:

I have a Google G Suite email address IMAP, Oauth2 account set up in Thunderbird.  About five days ago it started rejecting my login attempts, prompting me for a new password, which I was unable to get it to accept.  Yesterday when I opened Thunderbird I got a new message (see attached), and my folders for that account were missing.  I have not made any changes to the account settings, and my G Suite admin says he made no changes there.  

Sorry about the lack of specificity in this report.  This is a serious issue that might affect others.


Actual results:

Initially, rejected login.  Later, account mail folders deleted.


Expected results:

Normal login

Comment 1

2 years ago
Which exact version of TB are you using? If it's not TB 52.2.1, please update to this version.
Reporter

Comment 2

2 years ago
I'm using TB 52.2.1

Sorry about the delay in responding.  I won't have internet service for the next couple of weeks, but will check back then.

Updated

2 years ago
Duplicate of this bug: 1379592

Updated

2 years ago
Duplicate of this bug: 1385361

Updated

2 years ago
See Also: → 1389731
Bruce, gkpdex,

Are you still seeing this when using version 52.3.0?
Flags: needinfo?(gkpdex)
Flags: needinfo?(brucedodds)
still needs info from reporters
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(gkpdex)
Flags: needinfo?(brucedodds)
Resolution: --- → INCOMPLETE
Summary: Gmail email inaccessible, local folders deleted → Gmail email inaccessible, local folders deleted. Rejects login attempts, prompts for a new password.
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