CUSTOM installation gives error message



14 years ago
9 years ago


(Reporter: xincana, Unassigned)


Firefox Tracking Flags

(Not tracked)



(1 attachment)



14 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.8


When you install Thunderbird in c:/program files/thunderbird then there is not
problem, but when you install Thunderbird in c:/program
files/ then you get many error messages.

Reproducible: Always
Steps to Reproduce:
1. old version is installed in c:/program files/
2. during installation select CUSTOM and browse to c:/program
3. finish installation

You will see the errors.

Actual Results:  
I moved Thunderbird to c:/program files and then it is solved.

Expected Results:  
normal installation in any directory I wish.

Comment 1

13 years ago
*** Bug 263812 has been marked as a duplicate of this bug. ***


13 years ago
Summary: installation gives error message → CUSTOM installation gives error message

Comment 2

13 years ago
maybe related:
Bug 251424 Custom path drops me in my TEMP folder
Bug 267784 Selecting custom destdir during install returns "7zS110.TMP" as
default path
Bug 259632 Creating new folder/directory in installer doesn't show it
Severity: minor → major
Depends on: 267784
QA Contact: installer

Comment 3

11 years ago
Created attachment 267578 [details]
Screen shot of error message

Error message when attempting to install TB2.

Comment 4

11 years ago
This also occurs when attempting to install Thunderbird 2.0 using the standard directory name but to a drive other than C, such as D:\Program Files\Mozilla Thunderbird\.  This D drive directory already has Thunderbird 1.5 installed, so the custom install used to work correctly.

Unfortunately, after getting the error, Thunderbird 1.5 no longer works and it must be reinstalled.


9 years ago
Assignee: mscott → nobody
Whatever this was (and without the error message, who knows?), it was with a completely different installer than the current one. Comment 3, while an error message, wasn't this, but a duplicate of one of the many mozMapi32.dll in use bugs. If the "this" in comment 4 was also "this mozMapi32.dll error" then it's a duplicate too; if not, and if it's still possible to reproduce and get the actual error message, please file it as a new bug with excruciatingly extensive detail.
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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