Closed Bug 253565 Opened 21 years ago Closed 19 years ago

Crashes when opens PDF documents

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows 2000
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED DUPLICATE of bug 212067

People

(Reporter: cyberj75, Unassigned)

References

Details

(Keywords: crash)

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2 Browser crashes when PDF documents are opened. System: Windows 2000 5.00.2195 Service pack 4 Mozilla Firefox 0.9.2 Adobe Acrobat Professional 6.0 Reproducible: Always Steps to Reproduce: 1.Open pdf document through firefox 2.Adobe loads....document opens 3.Browser crashes Actual Results: Program not responding Expected Results: responded
Did you submit a talkback report when the browser crashed? If so, please give us the talkback incident ID.
Keywords: crash
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.3) Gecko/20041014 Firefox/0.10.1 Browser crashes when PDF documents are opened. System: Windows 2000 5.00.2195 Service pack 4 Mozilla Firefox 0.10.1 Adobe Acrobat Professional 6.02 Same as above, but no loading screen for Adobe (worked in 0.9.3, bug since 0.10 i think)
Unable to get talkback to record the incident
Firefox 1.0 hangs after opening PDF files for the following platform: OS:Windows 2000 SP4 (+Norton System Works 2003) Occurence: always Description: the browser does open the PDF document, you can view and even search in it (so the PDF plugin actually works from within the browser), but when you try to exit the PDF document by #1 either going back and reloading the previous site, #2 or closing the actual tab or the whole window (all tabs in the window) or the by exiting the whole browser >> >> then the Firefox browser hangs (does not respond). If you wait for ages it occasionally seems to do something, also after some time the pop-up warning window comes up saying "One or more pdf documents are open... If you exit acrobat reader now..." etc., but according to Win2K task manager the program (with all other possible open windows) are "not responding" + checking the CPU usage statistics, it consumes all your CPU resources (so some vicious circle is going on). Urgent solution (bug fix) needed!!! It makes the (otherwise rather promising) browser unusable. Temporary solution if you don't want to lose all other open windows by killing the Firefox application through Windows task manager is the following: >> Open Windows task manager (e.g. by hitting Alt+Cntrl+Del) >> open the "processes" tab >> kill "acrobat.exe" >> wait a little >> Firefox is responding again, you saved your open windows, you don't have painstakingly open/search for the URL's again (if you used the "Go back one page", you get back the former open page, if you used the "close window" option, the window with the frozen PDF file has gone.)
Firefox 1.0 hangs after opening PDF files for the following platform: OS: Windows 2000 SP4 (+Norton System Works 2003) Occurence: always Description: the browser does open the PDF document, you can view and even search in it (so the PDF plugin actually works from within the browser), but when you try to exit the PDF document by #1 either going back and reloading the previous site, #2 or closing the actual tab or the whole window (all tabs in the window) or the by exiting the whole browser >> >> then the Firefox browser hangs (does not respond). If you wait for ages it occasionally seems to do something, also after some time the pop-up warning window comes up saying "One or more pdf documents are open... If you exit acrobat reader now..." etc., but according to Win2K task manager the program (with all other possible open windows) are "not responding" + checking the CPU usage statistics, it consumes all your CPU resources (so some vicious circle is going on). Urgent solution (bug fix) needed!!! It makes the (otherwise rather promising) browser unusable. Temporary solution if you don't want to lose all other open windows by killing the Firefox application through Windows task manager: >> Open Windows task manager (e.g. by hitting Alt+Cntrl+Del) >> open the "processes" tab >> kill "acrobat.exe" >> wait a little >> Firefox is responding again, you saved your open windows, you don't have painstakingly open/search for the URL's again (if you used the "Go back one page", you get back the former open page, if you used the "close window" option, the window with the frozen PDF file has gone.)
I find the problem occurs based on the SIZE of the PDF file, where Acrobat won't open the file because it has been 'blocked during read'. We have 3 PDF files at http://www.fieldsumc.org/private/events.htm. One opens just fine, the other two have the error problem.
this bug is similar to bugzilla bug 248869. I experience the same issue with Firefox 1.0PR in WinME OS, on 11/08/2004 steps experienced: 1) on website using Firefox 1.0, click pdf file (it was the red sox website or a job website with job description in pdf file). 2) Acrobat Reader 5.1 attempts to download (my settings are to open pdf file outside of browser window which works fine when using IE to open the same pdf file) 3) file never opens. Firefox freezes; blank page, pdf file never opens 4) to clear out of this, I have to "end task" in Task Mgr. for the Firefox session which is listed as the non-responding program, not Acrobat. 5) using IE, I have success subsequently opening the same pdf file.
I get same results as comment #7 using OS Name Microsoft Windows 2000 Professional Version 5.0.2195 Service Pack 3 Build 2195 PDF loads easily in Mozilla and IE
I have experienced similar problems on various machines - Windows 2000 and Windows XP. I also believe that I have tracked down why this bug occurs (I think) Adobe Acrobat sometimes decides to display dialogs to the user at startup asking to install updates and and stuff like Adobe Photoshop Elements etc. If a link to a pdf is middle-clicked (opened in a new background tab) AND Adobe Acrobat has decided to display such a dialog, then Firefox will hang and need to be killed. One way to verify that this is indeed the reason of crashes is to click on a link which will bring up a dialog requesting the user to install something. One case would be Japanese fonts and here is how to reproduce such a hang. 1. Ensure that Adobe Japanese Language fonts are not installed by checking in Add/Remove Programs. If they are, uninstall them 2. Start Firefox 3. Search for nishino eye world in google.com http://www.google.com/search?hl=en&q=nishino+eye+world&btnG=Google+Search 4. Middle click on the first pdf link (The World in an Eye) http://www1.cs.columbia.edu/~kon/publication/KNishino_CVPR04.pdf 5. Wait a while, then select the tab the pdf has opened in. 7. Hit ok for the CMap font missing dialog but not Install Japanese fonts. 8. Click back on the original tab, then back to the Adobe Tab and then back to the original tab. The Install Japanese fonts dialog should have disappeared without you clicking on it. 9. Try to closing the Adobe tab by middle clicking on it. 10. Firefox should lock-up. I have noticed similar problems sometimes with Quicktime when it decides to pop up its nagware dialog. (In reply to comment #8) > I get same results as comment #7 using > > OS Name Microsoft Windows 2000 Professional > Version 5.0.2195 Service Pack 3 Build 2195 > > PDF loads easily in Mozilla and IE
I have had similar problems on Firefox 1.0 on every install of Firefox on an XP system. When launching a PDF for the first time Firefox jumps to 99% cpu usage while Acrobat loads and tries to open the PDF. The PDF will eventually load but this can take quite awhile. I have found that setting the process priority of firefox.exe to "below normal" in the windows task manager will prevent this hang as Acrobat will actually get CPU time so it can load. This seems less a Acrobat bug and more a bug with Firefox starving out the loading plugin process.
*** Bug 276176 has been marked as a duplicate of this bug. ***
Regarding comment #9, you can resolve that "lockup" by Alt-Tabbing to the Acrobat dialog box and either clicking OK or Cancel. After closing that dialog box (that was positioned behind Firefox, it didn't disappear altogether), the tab will close and Firefox will not be locked up. FWIW, I do not believe that comment has anything to do with this bug.
*** Bug 272693 has been marked as a duplicate of this bug. ***
Flags: blocking-aviary1.1?
Experienced similar problems with Acrobat Reader 6.x Cannot reproduce with version 7.x.. Is anyone else experiencing this problem with version 7? (In reply to comment #0) > User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2 > Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2 > > Browser crashes when PDF documents are opened. > > System: Windows 2000 5.00.2195 Service pack 4 > > Mozilla Firefox 0.9.2 > > Adobe Acrobat Professional 6.0 > > Reproducible: Always > Steps to Reproduce: > 1.Open pdf document through firefox > 2.Adobe loads....document opens > 3.Browser crashes > > Actual Results: > Program not responding > > Expected Results: > responded
*** Bug 248869 has been marked as a duplicate of this bug. ***
Updating to Acrobat Reader 7.0 solved this annoying problem all right for me.
Flags: blocking-aviary1.1? → blocking-aviary1.1-
Same thing happens to me. Upon clicking a link to a PDF doccument, Firefox crashes, eats 100% CPU and then the window goes blank. Does not recover. Forced quit the only way out. Windows XP (no service pack 2), Firefox 1.0.3, Adobe Reader 6.0 Professional. This is very irritating and annoying, thank you for your efforts to fix it.
I THINK this is the same bug. Here's hoping that this information helps in resolving it. Repeatable crash (Firefox 1.0.2 and 1.0.4 - don't know about 1.0.3 - Windows 2000): ftp://ftp.panasonic.com/pub/panasonic/toughbook/specsheets/TB-P1_ss.pdf The above was being opened by a JavaScript function (266555) in the following page: http://catalog2.panasonic.com/webapp/wcs/stores/servlet/ModelDetail?displayTab=O&storeId=11201&catalogId=13051&itemId=68951&catGroupId=12871&modelNo=Toughbook-P1&surfModel=Toughbook-P1 Best!
*** Bug 272365 has been marked as a duplicate of this bug. ***
*** Bug 286469 has been marked as a duplicate of this bug. ***
Firefox crashes whenever you close tabs or windows that have a .pdf file open. A message appears that says something like "Are you sure you want to close Acrobat? There are other .pdf files open and all will close if you close Acrobat now." It doesn't matter whether you say yes or no, it still crashes. My PC uses Windows XP 2002 SP2, Pentium 1700 mhg, 1.7 GHz, 512 MB RAM
Assignee: firefox → nobody
If problem is crash when Adobes's reader software of 6.0, DUP of Bug 212067. If problem is hang when Adobes's reader software of 6.0, DUP of Bug 214137.
This bug is not reproduceable using latest DeerPark nightly as of 2,Sept,2005. Deer Park file version (1.9.20050.24571) Windows XP, Service Pack 2, Adobe Acrobat Reader 7. Cheers, Zach
(In reply to comment #22) > If problem is crash when Adobes's reader software of 6.0, DUP of Bug 212067. > If problem is hang when Adobes's reader software of 6.0, DUP of Bug 214137. Duping to Bug 212067 *** This bug has been marked as a duplicate of 212067 ***
Status: NEW → RESOLVED
Closed: 19 years ago
Resolution: --- → DUPLICATE
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