Closed Bug 263367 Opened 20 years ago Closed 19 years ago

False New Mail Notifications nonstop

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: rwcs, Assigned: mscott)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20041001 Firefox/0.10.1
Build Identifier: Thunderbird version 0.8 (20040913)

Constant New Mail notifications (every check for new mail time) if there is
anything in inbox read or unread.

Reproducible: Always
Steps to Reproduce:
1.Leave message in INBOX 
2.
3.

Actual Results:  
New Mail Notification "goes off" every two minutes (same as my check for new
mail time)

Expected Results:  
New Mail Notification would only occur is there has been new mail added to INBOX.

IMAP Accounts
Do you happen to know your IMAP server type?

In the Server Settings for the account, under Advanced|IMAP, I presume you have 
the "Use IDLE" setting checked -- if you turn it off, do you continue to get the 
notifications?
Summary: False New Mail Norifications → False New Mail Notifications nonstop
Problem persists in 1.0
(In reply to comment #2)
> Problem persists in 1.0

Oh, really.  So you're willing to state the obvious, but not willing to actually 
help getting the problem fixed by supplying a response to comment 1?
Same here with Thunderbird 1.0, I have no IMAP server, but 2 POP3 accounts and 2 
RSS servers, I have searched but I haven't found the "Use IDLE" option probably 
is it an IMAP-only option?

Now every time Thunderbird searches for new mail sho the icon and says "3 new 
messages", but no new messages were downloaded, and I have no unread messages.
The last time he founds new mails was 1 hour ago, 4 new mails, 2 junk mails and 
2 normal mails.

Ask me for other questions.
I've seen that closing and reopening Thunderbird stops to notify new mail, 'till
new mail arrive.
So I think I haven't bad index files, I think it is a bug and why none helps us?
I wish I knew what is happening to my posts.  this is the third (3rd) time I've
tried to respond to comment #1.

I have tried TB with the Use Idle checked and un-checked. . . No change in
performance.

I have tried the close and reopen after each new mail notification.  It only
helps for a while, if you view another folder (other than the inbox) the false
notifications start up again immediately.  If you leave it sit for a while (~15
minutes) they start up again.  Note: I have 2 IMAP accounts I'm checking
messages in one at 2-minute interval and another at a 15-minute interval.
we can't reproduce the problem here.
It is very repeatable here.  I would love to move to TB for mail because we have
moved to FF browsers.  Mozilla mail and FF browser is an odd couple (they really
don't like eachother).  Details of our installation:

XP Pro SP1, Mozilla 1.x.x, TB & FF installed.  IMAP email accounts (NOT POP)
From the threads above I believe that you need at least two (2) accounts setup.
Merak Mail Server 7.6.4 on TCP/IP LAN

Non-stop notification happens only when there is "read" mail in the inbox (if
inbox is empty then no notification happens)  On screen "pop-up" message shows
total messages in inbox not just new message count.  Mozilla 1.x.x mail works
right for this, and TB doesn't.
I have rebuilt the indexes files same bug, yes closing and reopnening TB works
for some times but not forever.
I have 2 pop3 accounts with automatic downloading mail every 4 minutes, a lot of
mails in inbox all of these read and you have to stay in inbox view.

I have no Mozilla 1.x.x installed, just FF 1.0 and TB 1.0, in this last one I
have the italian language extension, but really the language package produce
this bug?
can you attach an imap protocol log of a session where you get multiple new mail
notifications?

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap

thx.
I created the following batch file:
================
set NSPR_LOG_MODULES=protocol:5
set NSPR_LOG_FILE=c:\IMAP.log
"D:\Program Files\Mozilla Thunderbird\thunderbird.exe"
=================
When I run it a IMAP.log file is created.
I was doing some message maintenance (moving messages fron inboxes to other
folders).  During this time I received three (3) false new mail reports.

1) IMAP.log is still blank, empty (even after I closed TB)
2) The inbox's upper right panel (email listing) goes blank when these
notifications happen the you have to double click, or view another folder to
refresh the email list.

I was looking at the server's log and I don't see anything unusual during this
time. . . Would you like to see the Merak Mail Server IMAP/POP event log?

Sorry I haven't been much help.

Bob
I'm running into a similiar problem running Thunderbird on Windows XP SP2.  
However, incoming messages are received by the client and are being moved to 
my Junk folder.  The Mail Notification Icon pops up with 0 messages.  I'm not 
sure if this is the same situation, but thought that I'd add it here rather 
than opening up a new bug.
(In reply to comment #12)
> The Mail Notification Icon pops up with 0 messages.

See bug 228168.


(In reply to comment #11)
> I created the following batch file:
> ================
> set NSPR_LOG_MODULES=protocol:5
> set NSPR_LOG_FILE=c:\IMAP.log
> "D:\Program Files\Mozilla Thunderbird\thunderbird.exe"
> =================
> When I run it a IMAP.log file is created.
> I was doing some message maintenance (moving messages fron inboxes to other
> folders).  During this time I received three (3) false new mail reports.
> 
> 1) IMAP.log is still blank, empty (even after I closed TB)

This isn't right; the log file should have a lot of data in it.


> 2) The inbox's upper right panel (email listing) goes blank when these
> notifications happen the you have to double click, or view another folder to
> refresh the email list.

That panel is the "thread pane."

xref bug 252484, bug 253341, bug 279783, bug 304974.
Issue arose from a user "imported" through upgrading.  When a new user was created and the old user closed the problem went away.
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → WORKSFORME
> > I created the following batch file:
<snip>
> > When I run it a IMAP.log file is created.
<snip>
> > 1) IMAP.log is still blank, empty (even after I closed TB)
> 
> This isn't right; the log file should have a lot of data in it.
Same thing happens to me. Log file is blank.
> 
> > 2) The inbox's upper right panel (email listing) goes blank when these
> > notifications happen the you have to double click, or view another folder to
> > refresh the email list.
> 
> That panel is the "thread pane."
> xref bug 252484, bug 253341, bug 279783, bug 304974.
I don't get this, but everything else is pretty much the same.

(In reply to comment #8) 
>Non-stop notification happens only when there is "read" mail in the inbox (if
>inbox is empty then no notification happens)  
<snip>

Bug still persists in TBird when I try that.
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