Closed Bug 267648 Opened 20 years ago Closed 20 years ago

Upgraded from PR to RC2 through Sw update, lost "Help Content" and "For Internet Explorer Users" links

Categories

(Toolkit :: Application Update, defect)

Product:
Toolkit
Component:
Application Update
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED FIXED

People

(Reporter: fredriksundberg, Assigned: bugs)

References

Details

(Keywords: fixed-aviary1.0)

Attachments

(3 files)

RC2 logs as requested
19.77 KB, application/x-zip-compressed
Details
Screen showing no overlayinfo... I believe
92.63 KB, image/png
Details
patch
3.01 KB, patch
darin.moz
: review+
asa
: approval-aviary+
Details | Diff | Splinter Review 
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041103 Firefox/1.0RC2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041103 Firefox/1.0RC2

I just upgraded from PR to RC2 through Sw update (following these instructions:
http://www.mozilla.org/projects/firefox/qa/softwareupdate.html), after upgrade i
restarted the browser, but ther was no more "Help Content" and "For Internet
Explorer Users" links in the Help-menu. After upgrade the Help menu looked as
follows:

-Divider
Promote Firefox
-Divider
About Mozilla Firefox

Reproducible: Didn't try
Steps to Reproduce:
Flags: blocking-aviary1.0?
Summary: Upgraded from PR to RC2 through Sw update, lost "Help Content" and "For Internet Explorer Users" links → Upgraded from PR to RC2 through Sw update, lost "Help Content" and "For Internet Explorer Users" links
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041103
Firefox/1.0RC2

I also have this bug. Upgraded by software update from PR.
Another problem, pressing F1 has no effect. For all intensive purposes, help is
entirely broken.

I noticed that it downloaded a new help file but then I didn't see it getting
installed later...

This should block in my opinion.
Tracy and I are investigating this right now. Will report back with our findings.
confirmed: upgrade from 1.0PR to 1.0rc2  removes "Help Content" and "For
Internet Explorer Users" links in the Help-menu.

note: "Help Content" and "For Internet Explorer Users" links in the Help-menu
are present in rc2 with a clean installation of the build.

sarah can you checkout linux?
Status: UNCONFIRMED → NEW
Ever confirmed: true
I'm having a hard time reproducing this. Please zip up the following and attach:

C:\Program Files\Mozilla Firefox\install.log (or whever you installed it)
C:\Program Files\Mozilla Firefox\install_status.log
the contents of:
C:\Program Files\Mozilla Firefox\uninstall
C:\Program Files\Mozilla Firefox\chrome\chrome.rdf
C:\Program Files\Mozilla Firefox\chrome\installed-chrome.txt
the contents of:
C:\Program Files\Mozilla Firefox\chrome\overlayinfo


+ for investigation today.
Flags: blocking-aviary1.0? → blocking-aviary1.0+
Help Contents and For Internet Explorer Users also works fine for upgrading from
RC1 to RC2 via the update wizard (noting that I had to change app.version to
0.10 and then back agian after update).
Confirm: updated from RC1 to RC2 using update mechanism. Help menu has only
"Promote Firefox" and "About Mozilla Firefox" items (plus dividers).
(In reply to comment #4)
> confirmed: upgrade from 1.0PR to 1.0rc2  removes "Help Content" and "For
> Internet Explorer Users" links in the Help-menu.
> 
> sarah can you checkout linux?

this isn't a problem on linux fc2. Help Contents, Promote Firefox and About
Mozilla Firefox remain in the Help menu (no changes).

however, one change I did notice from 1.0PR -> 1.0RC2 is that the default
homepage changed:

1.0PR the default homepage (Prefs > General) is
http://www.mozilla.org/products/firefox/start/

upon upgrade (through this test) to 1.0RC2, the default homepage textfield in
Prefs > General is empty --not about:blank, it's blank.

is this expected or another bug?
Attached file RC2 logs as requested — 
Uploaded install files as requested.  I reproduced the same problem, the only
help file options showing are Promote Firefox and About Firefox.
Can I get you to attach overlayinfo too?
I checked out my files and noticed there is no overlayinfo in the Chrome
folder?  It seems to be missing (if I'm looking for the right thing), didn't
notice that until now, if I think I know what you are talking about.  I took a
quick screenshot of my Chrome folder, I'm sure you can tell if somethnig is
missing or misplaced first hand.
Yep, overlayinfo file is missing.

I just showed this to Ben on a test machine. He touched the C:\Program
Files\Mozilla Firefox\chrome\installed-chrome.txt file. That made the
overlayinfo file appear and the missing Help items appear in the browser.

Ben said he knows what's happening.

we're also going to need a patch for RC2 users with this issue... right?
maybe just wait
Attached patch patch — — Splinter Review 
Write a .reregchrome file to the app chrome dir after in-place updating to
force a complete re-registration from installed-chrome.txt on the next start.
Comment on attachment 164656 [details] [diff] [review]
patch

r=darin w/ exists initialized to PR_FALSE
Attachment #164656 - Flags: review+
Comment on attachment 164656 [details] [diff] [review]
patch

a=asa for aviary checkin.
Attachment #164656 - Flags: approval-aviary+
*** Bug 267852 has been marked as a duplicate of this bug. ***
*** Bug 267743 has been marked as a duplicate of this bug. ***
*** Bug 267870 has been marked as a duplicate of this bug. ***
landed.
Status: NEW → RESOLVED
Closed: 20 years ago
Resolution: --- → FIXED
This should fix this for us (RC2 users) when we upgrade to 1.0 final?
Keywords: fixed-aviary1.0
*** Bug 267962 has been marked as a duplicate of this bug. ***
*** Bug 268118 has been marked as a duplicate of this bug. ***
I'd like to report behavior that may or may not be related to this bug.  I'm
using FF v 1.0 PR in an xp environment.  My Tools drop down menu only shows
Session Saver & Web Search.  It does not show any other options like Themes,
Options, Extensions, Autofill, etc.

While this sounds like virtually the same problem as the bug exhibits (though
not in the Help drop down menu), it may or may not be related.
I'd like to report behavior that may or may not be related to this bug.  I'm
using FF v 1.0 PR in an xp environment.  My Tools drop down menu only shows
Session Saver & Web Search.  It does not show any other options like Themes,
Options, Extensions, Autofill, etc.

While this sounds like virtually the same problem as the bug exhibits (though
not in the Help drop down menu), it may or may not be related.
*** Bug 268236 has been marked as a duplicate of this bug. ***
I just upgraded from 1.0 PR to 1.0 Final using SW Update and lost these two
items from the Help menu. Has this not really been fixed?

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
I am seeing the same issue on multiple XP machines. On some of them F1 will
bring up the help files, while on others nothing happens.

These are all from 1.0PR to 1.0 Final.
1
2
3
4
5
Product: Firefox → Toolkit
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