362361 - lost mails - pop3 with download only headers

Status: RESOLVED DUPLICATE of bug 265553

(Thunderbird :: Mail Window Front End, defect)

Description

[Luis]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; es-ES; rv:1.8.0.8) Gecko/20061025 Firefox/1.5.0.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; es-ES; rv:1.8.0.8) Gecko/20061025 Firefox/1.5.0.8

I have several accounts. If I setup them with download only the headers...
sometimes when i click in the email to read the full message, something strange happens:
sometimes is all ok, but other times, you see downloading message...... the message dissapear from the list and you lost the email, it¡s deleted from the server and from the thunderbird..... so i am losting a log of messages.

Reproducible: Sometimes

Steps to Reproduce:
1.setup download only headers from the server
2.download email (you get the headers not the content)
3.try to review an email clicking in it... downloading email.....opsss DISSAPEARS



Expected Results:  
read the full email

Comment 1

[Carsten Book [:Tomcat]]

WFM on en-US Tbird 1.5.0.8 
Can you please check http://kb.mozillazine.org/Disappearing_mail

Comment 2

[Luis]

reviewed that link, but I think it is not none of them.

Comment 3

[Carsten Book [:Tomcat]]

Reporter: did the steps from comment #1 helped you to restore your emails ?
If not, can you take a look at http://kb.mozillazine.org/Empty_folders ?

Comment 4

[Wayne Mery (:wsmwk)]

similar report bug 319386

Comment 5

[Wayne Mery (:wsmwk)]

Louis, please check the following and report back:
 Carsten's question in comment 3
 Bug 274330
 Bug 168648

Comment 6

[george]

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; es-ES; rv:1.8.0.8)
> Gecko/20061025 Firefox/1.5.0.8
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; es-ES; rv:1.8.0.8)
> Gecko/20061025 Firefox/1.5.0.8
> 
> I have several accounts. If I setup them with download only the headers...
> sometimes when i click in the email to read the full message, something strange
> happens:
> sometimes is all ok, but other times, you see downloading message...... the
> message dissapear from the list and you lost the email, it¡s deleted from the
> server and from the thunderbird..... so i am losting a log of messages.
> 
> Reproducible: Sometimes
> 
> Steps to Reproduce:
> 1.setup download only headers from the server
> 2.download email (you get the headers not the content)
> 3.try to review an email clicking in it... downloading email.....opsss
> DISSAPEARS
> 
> 
> 
> Expected Results:  
> read the full email
> 

Hello,
I have the same Problem. Using TB 1.5.0.9 (german version)
Web.de account (Freemailer) Restrictions: i can only download messages every 15 Minutes. 

1.setup download only headers from the server
2.download email (you get the headers not the content)
3.try to review an 1st email clicking in it... downloading 1st email... ok
4.try to review an another email clicking in it... downloading email
.....opsss DISSAPEARS

I think the problem is, that TB FIRST deletes the headers BEFORE Download of the hole Email Succeed. So with the 15-Minute Restriction of my webmailer TB deletes first the header, tries to connect to the webmailer again and fails. Header was deleted...email disappears. 

Is there a fix for this problem?

Comment 7

[Mike Cowperthwaite]

Reporter's original report doesn't mention filters, so the suggested dupes at comment 4 & 5 don't seem to apply.

Bug 265553 seems a likely dupe.

Comment 8

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #6)
> with the 15-Minute Restriction of my webmailer
See Bug 368404. Analysis is in progress in it.

Comment 9

[ovidiu]

(In reply to comment #8)
> See Bug 368404. Analysis is in progress in it.

very probable dupe, but also TB1.5. Does this still appear in tb2?

Comment 10

[Paul-Gerhard Werner]

STEPS TO REPRODUCE:
- using a http://freemail.web.de freemail account (a popular freemail provider in germany)
- using the option "do not download messages larger than XX kB" (5kB is good
for reproducing) OR "download headers only"
- immediately downloading the rest of all truncated messages without waiting
for the POP3 poll time limit to expire (web.de freemail accounts: 15min) 
RESULT: DATALOSS (the first message may be retrieved correctly, but all others 
are gone / they disappear completely)

using thunderbird 2.0.0.14 (nothing changed since 1.0.3 :-( )

reproducible: always
severity: MAJOR / CRITICAL

duplicates of this bug: bug 118432, bug 225199, bug 275594, bug 322710, bug 337950, bug 362361, bug 368404, bug 265553