366807 - Saving attachment with Chinese filename. Alert hangs, cannot click OK, can only kill Thunderbird.

Status: RESOLVED DUPLICATE of bug 332117

(Thunderbird :: Mail Window Front End, defect)

Description

[Steve Follmer]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9
Build Identifier: 20061207

Successfully receive mail. When I try to drag the attachment file out onto the desktop, I get Alert "Unable to save the attachment. Please check your filename and try again later". Cannot click OK, just get the progress indicator on the bottom of the pane spinning forever. Must kill Thunderbird. Filename is 三合一揹帶 橫抱方法 1 1 .doc 

Reproducible: Always

Steps to Reproduce:
1. Have someone mail you an attachment called 三合一揹帶 橫抱方法 1 1 .doc 
2. Receive the mail
3. Try to drag the attachment off onto the desktop
Actual Results:  
I get Alert "Unable to save the attachment. Please check your filename and try again later". Cannot click OK, just get the progress indicator on the bottom of the pane spinning forever. Must kill Thunderbird. 

Expected Results:  
Software should save attachment file to the desktop.

Workaround: if you right click the problem attachment file, you can save the file by renaming it.

Comment 1

[Mike Cowperthwaite]

I've not seen an instance of hanging on that error -- is this with an IMAP account?

The problem I'd expect, when dragging a message with a filename like that under Windows, is bug 234681 -- the non-ASCII characters in the name are replaced by an underscore, no error message.

Bug 365903 reports a similar error message under Windows, but I don't know what the filename is in that report.  Bug 326483 reports an unspecified error message when saving a Chinese-named attachment, under OS X.

Comment 2

[Steve Follmer]

Not an IMAP account; my wife sent it to my gmail account. If anyone wants me to email them the problem attachment, email me. 

Whatever Windows does, of course it would be preferable if Thunderbird didn't hang. 

Comment 3

[Mike Cowperthwaite]

Sure, send me the attachment -- from gmail, if possible, in case they're somehow doing something funky.

Comment 4

[Eldo Varghese]

(In reply to comment #2)
> Not an IMAP account; my wife sent it to my gmail account. If anyone wants me to
> email them the problem attachment, email me. 
> 
> Whatever Windows does, of course it would be preferable if Thunderbird didn't
> hang. 
> 
sure send me the email too

Comment 5

[Mike Cowperthwaite]

Thanks for the sample.

As soon as I tried this, I recognized the problem.  The hang can actually be easily cleared by pressing <enter> or <space> -- the problem is that the mouse drag action was interrupted by the error, so the mouse events are no longer being handled normally.  This problem has been fixed for 2.0; you can try the beta release, I've found the 2b1 builds to be pretty stable.

However, you're still going to see the problem of bug 234681. Also, with your attachment, because it's so large (and perhaps because my machine is old), I saw bug 253711.