Closed Bug 747683 Opened 13 years ago Closed 13 years ago

[adbe 3172259] Crash Report [@ LdrShutdownProcess ] with Flash 11.3 "Protected Mode for Firefox"

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(firefox13+ verified, firefox14 verified, firefox15 verified, firefox-esr1014+ verified)

Status:
VERIFIED FIXED
Milestone:
mozilla16
Tracking Flags:
Tracking Status
firefox13 + verified
firefox14 --- verified
firefox15 --- verified
firefox-esr10 14+ verified

People

(Reporter: bugs, Assigned: benjamin)

References

(
URL
)

Details

(Keywords: crash)

Crash Data

Attachments

(1 file)

Don't unload plugin libraries, rev. 1
924 bytes, patch
jaas
: review+
akeybl
: approval-mozilla-aurora+
akeybl
: approval-mozilla-beta+
akeybl
: approval-mozilla-release+
lsblakk
: approval-mozilla-esr10+
Details | Diff | Splinter Review
If Flash Player 11.3.x plugin was loaded (website with Flash content) in Firefox (11.0 - 14.0a1) and I close Firefox I'm getting "Crash Report [@ LdrShutdownProcess ]". It seems that because of the new Flash Player function "Protected Mode for Firefox" Firefox cannot terminate the Flash Player plugin right. https://crash-stats.mozilla.com/report/index/4d2d5179-b494-4302-8916-b699d2120421 Is it more a Firefox/Core or Flash Player problem?
Severity: normal → critical
Status: UNCONFIRMED → NEW
Component: Flash (Adobe) → General
Ever confirmed: true
Keywords: crash
Product: Plugins → Firefox
QA Contact: adobe-flash → general
Hardware: x86_64 → x86
Summary: Crash Report [@ LdrShutdownProcess ] → Crash Report [@ LdrShutdownProcess ] with Flash 11.3 "Protected Mode for Firefox"
Version: 11.x → Trunk
Component: General → Plug-ins
Product: Firefox → Core
QA Contact: general → plugins
With Flash Player 11.3.300.241 (internal build) too, but I have fewer crashes against beta2. Last Crash: https://crash-stats.mozilla.com/report/index/bp-16f6f40a-49e9-4bbb-9a87-060162120428 http://www.wdr.de/mediathek/html/regional/2012/04/27/koelner-treff.xml reproducible: very rarely now
With Firefox 14.0b1 and Flash 11.3.300.257 I'm seeing this regularly.
I installed Flash 11.3.300.257 and, although it appeared to be working properly, I am having the same "silent crash" issue after closing Firefox 13 that was reported here: http://forums.adobe.com/thread/1020038 https://bugbase.adobe.com/index.cfm?event=bug&id=3209832 Flash Player 11.3.300.257 causes Exception Access Violation in Firefox 13 I noticed it after looking in my %APPDATA%\Mozilla\Firefox\Crash Reports\Pending folder and finding two sets of .dmp and .extra files from today. I then went to about:crashes and submitted one of the two crash reports and got this report: https://crash-stats.mozilla.com/report/index/a21db6b6-3bee-4d24-8fd2-8170b2120610
[Platform_Windows] Firefox - Crash Report [@ LdrShutdownProcess ] https://bugbase.adobe.com/index.cfm?event=bug&id=3172259 Adobe: "We have an internal bug for tracking this problem." (12:28:47 AM PDT May 17, 2012)
Summary: Crash Report [@ LdrShutdownProcess ] with Flash 11.3 "Protected Mode for Firefox" → [adbe 3172259] Crash Report [@ LdrShutdownProcess ] with Flash 11.3 "Protected Mode for Firefox"
"workaround" How do I disable Flash Player's protected mode for Firefox? http://forums.adobe.com/thread/1018071?tstart=0
here my issue (the same) https://bugzilla.mozilla.org/show_bug.cgi?id=763276 workaround: in the flash folder edit the file mms.cfg: ProtectedMode=0 the plugincontainer does NOT crash after closing firefox. I warmly hope that this critical issue will be fixed soon. thanks.
bad news guys! https://bugbase.adobe.com/index.cfm?event=bug&id=3210025 despite my crash reports adobe was unable torepruduce this very critical bug. good luck to us and everyone.
...this looks as a "less silent" crash ;) Nome evento problema: BEX Nome applicazione: plugin-container.exe Versione applicazione: 13.0.0.4535 Timestamp applicazione: 4fc8de63 Nome modulo con errori: NPSWF32_11_3_300_257.dll_unloaded Versione modulo con errori: 0.0.0.0 Timestamp modulo con errori: 4fc821fc Offset eccezione: 64f99903 Codice eccezione: c0000005 Dati eccezione: 00000008 Versione SO: 6.0.6002.2.2.0.768.3 ID impostazioni locali: 1040 Informazioni aggiuntive 1: 27dd Ulteriori informazioni 2: b76caa7c2627bab0b68e16f682ad848f Ulteriori informazioni 3: ff08 Ulteriori informazioni 4: 4fae96fb14b9fa70f5513f6819ad1b00 ==>>> very important: disabling protection mode in flash 11.3, all is ok!!! no crash (because > no additional processes in task manager _flashplugin_-- that conflict with container ,)
vista32.
Windows 7 x86 FF 13 Crash with Flash 11.3.300.257 :-(
is this also reated to realplayer? can someone who is experiencing this particular crash signature give it a try? thanks... http://helpx.adobe.com/flash-player/kb/crash-leaving-browser-page-flash.html
NO realplayer here ;)
Plugin systematically crashing, Windows 7 with Service Pack 1, RealPlayer never installed.
(In reply to smadayag from comment #14) > is this also reated to realplayer? can someone who is experiencing this > particular crash signature give it a try? thanks... > http://helpx.adobe.com/flash-player/kb/crash-leaving-browser-page-flash.html Never installed RealPlayer either.
Not too good with computers but I managed to find my mms.cfg file and it will allow me to open it and type in protected mode=0, but then it says that access to this file is denied. Please can someone take me through step by step how to edit this file
copy the file over to somewhere writable (eg Desktop). make the edits and copy it back, overwriting the existing mms.cfg.
doing so, so problem here. I guess that the sandbox may "damage" the container.exe
Sorry, but I've copied and pasted the file to my desktop, added the line....how do I overwrite the existing mms.cfg file?
(In reply to Sue from comment #21) > Sorry, but I've copied and pasted the file to my desktop, added the > line....how do I overwrite the existing mms.cfg file? drag it back to its original location and accept an overwrite. or delete the original and drag the edited version to that location.
@ smadayag Thank you so much for your help. All done and hopefully I'll be able to do some work today, thanks again!!
After discussion, it seems possible or even likely that Flash started using an atexit handler, which since we're unloading the Flash library is then crashing.
Assignee: nobody → benjamin
Status: NEW → ASSIGNED
Attachment #632900 - Flags: review?(joshmoz)
Attachment #632900 - Flags: review?(joshmoz) → review+
maybe. thank you. that is right as described in the crash report from Vista32: Nome applicazione: plugin-container.exe Versione applicazione: 13.0.0.4535 Timestamp applicazione: 4fc8de63 Nome modulo con errori: NPSWF32_11_3_300_257.dll_unloaded
Comment on attachment 632900 [details] [diff] [review] Don't unload plugin libraries, rev. 1 [Approval Request Comment] Regression caused by (bug #): Flash 10.3 release If this is not a sec:{high,crit} bug, please state case for ESR consideration: this works around an issue in Flash 10.3 which causes user-visible crash dialogs User impact if declined: user-visible crash dialogs Fix Landed on Version: Risk to taking this patch (and alternatives if risky): pretty small, the plugin process exits almost immediately after this code runs String or UUID changes made by this patch: None
Attachment #632900 - Flags: approval-mozilla-release?
Attachment #632900 - Flags: approval-mozilla-esr10?
Attachment #632900 - Flags: approval-mozilla-beta?
Attachment #632900 - Flags: approval-mozilla-aurora?
https://hg.mozilla.org/mozilla-central/rev/8cf5423b0213
Status: ASSIGNED → RESOLVED
Closed: 13 years ago
Resolution: --- → FIXED
Comment on attachment 632900 [details] [diff] [review] Don't unload plugin libraries, rev. 1 [Triage Comment] Approving for Aurora and Beta since we're considering this for a 13.0.1 release.
Attachment #632900 - Flags: approval-mozilla-beta?
Attachment #632900 - Flags: approval-mozilla-beta+
Attachment #632900 - Flags: approval-mozilla-aurora?
Attachment #632900 - Flags: approval-mozilla-aurora+
This appears to have fixed the explosive crashes on shutdown for Beta, Aurora and Nightly in crash automation.
Comment on attachment 632900 [details] [diff] [review] Don't unload plugin libraries, rev. 1 [Triage Comment] Approving for landing on mozilla-release, as this causes crashes on shutdown with Adobe's latest release. We believe it's very low risk, and would only cause regressions around shutdown. QA - please test having plugins loaded on the page and closing the browser as part of sign-offs.
Attachment #632900 - Flags: approval-mozilla-release? → approval-mozilla-release+
Whiteboard: [qa+]
Tracking for the next ESR since we won't chemspill for this, but we'll want it in.
tracking-firefox-esr10: ? → 14+
Comment on attachment 632900 [details] [diff] [review] Don't unload plugin libraries, rev. 1 [Triage Comment] As Alex said for aurora/beta: it's very low risk, and would only cause regressions around shutdown - seems like a good fix to take on ESR for better user experience with less crashes on shutdown.
Attachment #632900 - Flags: approval-mozilla-esr10? → approval-mozilla-esr10+
@MrX1980, we now have 13.0.1 candidate builds: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/13.0.1-candidates/build1/ Can you please test it to see if this is fixed for you?
After a quick test on two devices I don't have the crash anymore with Firefox 13.0.1 and Flash Player 11.3.300.257 Thanks to all.
Thanks a lot MrX1980. If you have a chance, can you please also test this with Firefox 14.0b7 and 15.0a2? These builds should also be fixed.
status-firefox13: fixed → verified
All Firefox 2012-06-14 builds (release -> nightly) are ok for me.
Thanks again, MrX1980!
status-firefox14: fixed → verified
status-firefox15: fixed → verified
verified for vista32 too? thanks.
Status: RESOLVED → VERIFIED
Target Milestone: --- → mozilla16
Protected mode disabled. Is now working. Thanks
teodolo, you should re-enable Protected Mode for Firefox in Flash because Firefox 13.0.1 fixes the issue.
Hello! My problems with Flash 11.3.300.257 and Mozilla Firefox 13.0.1 continues after update! Flash plugin work slowly only under Firefox on my system ! Sometimes i see white screens too and when i move my cursor on white screen, i see the flash content on the parts! Under Opera and Internet Explorer i don`t have this problem !
Hi. I still have the issue where when I visit a page with Flash content the first time, it causes the browser to loose focus. That doesn't happen with Protected Mode off.
My problem is here with and without protected mode ! I think here have another bug !
This bug is not a tracking bug for issues with Flash 11.3. The crash on shutdown is fixed. (In reply to programings from comment #45) > Flash plugin work slowly only under Firefox on my system ! Sometimes i see > white screens too and when i move my cursor on white screen, i see the flash > content on the parts! It's likely bug 763459. For workarounds, see: https://support.mozilla.org/kb/flash-113-doesnt-load-video-firefox (In reply to candaules from comment #46) > I still have the issue where when I visit a page with Flash content the > first time, it causes the browser to loose focus. That doesn't happen with > Protected Mode off. File a new bug.
no more time to file a new bug for firefox-adobe. I remain with this issue. thanks.
Are you sure this bug is fixed? Is Firefox 14 beta 7 supposed not to have the problem? At work, last friday I installed the last beta of Firefox 14 and the "silent crashes" were not solved. I disabled the Flash protected mode again.
(In reply to Simone Lando from comment #50) > At work, last friday I installed the last beta of Firefox 14 and the "silent > crashes" were not solved. I disabled the Flash protected mode again. This bug fixed a crash on quit. Your issue might be Bug 763237 where Adobe has been working on.
For me, the shutdown bug appears to be fixed in Firefox 13.0.1 but when I tried Flash in Firefox 14 Beta 7 (which I installed this morning) I found another "silent crash" had occurred at shutdown: https://crash-stats.mozilla.com/report/index/bp-f047da2d-ee7b-49f1-8d33-309452120617
14.0b7 build 1 is from 2012-06-12 There should be a build 2 from 2012-06-14 Has someone forget to compile build 2 ? On my quick test I don't have the crash but now I got it again: Firefox 14.0 Crash Report [@ LdrShutdownProcess ] https://crash-stats.mozilla.com/report/index/bp-df81dea0-50b7-4a0f-b31c-56d6b2120617
The patch will land in Beta 8. See http://hg.mozilla.org/releases/mozilla-beta/graph
I just wanted write and confirm that the workaround described in Comment 6 (adding "ProtectedMode=0" to the file mms.cfg) works for Firefox 3.6.27 on Windows 7 Enterprise 64-bit.
(In reply to candaules from comment #46) > Hi. > I still have the issue where when I visit a page with Flash content the > first time, it causes the browser to loose focus. That doesn't happen with > Protected Mode off. Hello candaules, Regarding the focus issue, you and any other users experiencing the focus issue might like to add votes to Adobe bug number 3223393: https://bugbase.adobe.com/index.cfm?event=bug&id=3223393 The more votes, the higher priority Adobe should assign to the bug. Kind regards, Bob Hill (just another user, not Adobe employee)
I am still seeing major issues with running Adobe Flash and Firefox version 12 , 13, and 13.01 with Zynga's Cityville. I noticed that problems occur in both Flash version's 10.3.183.7 and 11.3.300.262 Problems occur with computer using Windows Vista and 2 GB of memory 1) Flashes crashes taken down other flash programs running in other sites that are in separate tabs 2) Memory leakage issues, where all the memory used by Cityville is not returned to Windows Vista after exiting to Facebook. 3) Start up issues with Flash during the start routine of running Cityville 4) Heavy usage of Cityville causes memory to max out slowing down the function of the browser. This usual cause the Windows to utilize the swap file slowing down the whole computer to a crawl. 5) Excessive defrag of the hard drive. When Cityville is not used under Firefox then this issue is not seen 6)Degrades the performance of Windows Vista usual during exiting into and out of sleep mode. Again if Cityville is not used with Firefox then the problem doesn't happen. 7) Degrades the performance of Firefox over time with heavy usage of playing Cityville. This happened when the browser is not shut down on a regular basis and left running for weeks. Note here that I am real impressed that Firefox 12+ can sustain heavy usage over a period of weeks without a restart. Cityville causes memory leakage issues that cause you to either restart or even reboot the computer. If I didn't run Cityville, I could probably go over a month without a restart of the broswer 8) Upgraded browser to version 13.1 and Adobe Flash to the latest version (11.3.300.262) last night and still see the same issues with Cityville
2) Memory leakage issues, where all the memory used by Cityville is not returned to Windows Vista after exiting to Facebook. I confirm this. the new layout of facebook fatiguates firefox, 8 tabs facebook albums = 50 tabs concerning the ram. fullscreen mode = 1Gb ram firefox. as you are watching a 15MP foto ;) this not due to flash player, but is an issue in firefox since november.
>this not due to flash player, but is an issue in firefox since november. and why are you posting this to this bug ? This bug is limited to a Mozilla crash during the flash shutdown and this crash is fixed. This bug is _not_ about other issues like high memory usage, memory leaks, flash crashes or other flash or browser issues.
In reply to the previous post! ;)
tell it to john senchak please, not to me ;)
This still needs to get landed to the ESR branch, please let release-management know if there's any change otherwise go ahead and land asap.
I don't really know anything about ESR procedures, what tree/branch would this land to for ESR?
My browsing life have become a living hell because of this :s
(In reply to ammar.m.alshaikh from comment #67) > My browsing life have become a living hell because of this :s Using Firefox 13.0.1 will make your life a paradise as this specific issue of Flash crashes during shutdown is fixed in this version. If you have other issues with Flash 11.3, please file a new bug after checking your problem is not already reported.
(In reply to Benjamin Smedberg [:bsmedberg] from comment #66) > I don't really know anything about ESR procedures, what tree/branch would > this land to for ESR? The info in https://wiki.mozilla.org/Release_Management/ESR_Landing_Process should help here. We don't have try for mozilla-esr10 branch, so please keep an eye on your push after you land to make sure there isn't unexpected fallout.
the one and only bug that should be filed is the loosing of the focus in ff when the container process is not running after watching flash video. I hope that someone in the world may want to file this bug report.
(In reply to candaules from comment #70) > the one and only bug that should be filed is the loosing of the focus in ff It's bug 766009.
Everything looks ok on FF 10.0.6 ESR, but I also couldn't reproduce the issue on FF 11, 10.0.5 ESR with Flash 11.3.300.257, 11.3.300.265.
Paul, at this point we'll just have to trust this verified for ESR based on comment 73. Unless you can find a way to reproduce this.
status-firefox-esr10: fixed → verified
QA Contact: paul.silaghi
Whiteboard: [qa+]
(In reply to banakon from comment #75) > its sure that it has been fixed? > https://crash-stats.mozilla.com/report/index/929df07d-08e2-4b5e-9b2c- > 881d62140510 This doesn't look related to the bug here. If you have reliable steps to reproduce the hang you experience, please file a new bug.
I filed it, on the 11th may with the link to youtoube and the task (watching only, not problems; by refreshing or by moving the pointer to jump fowrad I become hang).
Product: Core → Core Graveyard
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