Lost almost all tabs after the latest upgrade

UNCONFIRMED
Unassigned

Status

()

Firefox for Android
General
UNCONFIRMED
19 days ago
16 days ago

People

(Reporter: Vincent Lefevre, Unassigned)

Tracking

55 Branch
ARM
Android
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

19 days ago
User Agent: Mozilla/5.0 (Android 7.0; Mobile; rv:55.0) Gecko/55.0 Firefox/55.0
Build ID: 20170706211248

Steps to reproduce:

Start Firefox Beta.


Actual results:

Only 3 tabs were listed in the current open tabs.


Expected results:

All the previous tabs should have been listed.
(Reporter)

Updated

19 days ago
Severity: normal → critical

Comment 1

19 days ago
How many tabs did you have open previously and can you remember which tabs survived, i.e. was it
- the first three tabs,
- or the last three tabs,
- or three contiguous tabs from the middle,
- or some random selection of three tabs (but possibly still in the correct relative order)?
(Reporter)

Comment 2

18 days ago
(In reply to Jan Henning [:JanH] from comment #1)
> How many tabs did you have open previously

about 8 - 10.

> and can you remember which tabs survived, i.e. was it
> - the first three tabs,
> - or the last three tabs,
> - or three contiguous tabs from the middle,
> - or some random selection of three tabs (but possibly still in the correct
> relative order)?

The first one and the last one (the 3rd tab was opened when I opened a new tab via the Twitter application, i.e. it wasn't there previously).

IIRC, these two tabs were the only tabs I read recently.

Comment 3

18 days ago
(In reply to Vincent Lefevre from comment #2)
> IIRC, these two tabs were the only tabs I read recently.

Hmm, so there could possibly be some logic as to why those particular two tabs survived, although unfortunately without being able to reproduce this myself, I don't see anything obviously wrong there.
Devices:
 - Samsung Galaxy Note 4 (Android 5.0.1);
 - HTC 10 (Android 7.0);

Builds:
 - 55.0b5 & 55.0b7;

Hello,

 I've also tried to reproduce this issue several ways but was unsuccessful. Could you maybe narrow down what you did so that we could find a way to reproduce this? 
 Do you have any addon that might interfere with the normal behavior of Firefox?
 What kind of device and android version do you have?

Methods used:
 1. Closing the app
  a. Install 55.0b5 open ~10 tabs > close app > update to 55.0b7(Play Store) > open app (all tabs present)
  b. Install 55.0b5 open ~10 tabs > close app > update to 55.0b7(using ADB) > open app (all tabs present)

 2. Sending the app in the background
  a. Install 55.0b5 open ~10 tabs > send to background > update to 55.0b7(Play Store) > open app (all tabs present)
  b. Install 55.0b5 open ~10 tabs > send to background > update to 55.0b7(using ADB) > open app (all tabs present)

 3. Restarting the phone
  a. Install 55.0b5 open ~10 tabs > restart phone > update to 55.0b7(Play Store) > open app (all tabs present)
  b. Install 55.0b5 open ~10 tabs > restart phone > update to 55.0b7(using ADB) > open app (all tabs present)

Note:
 I also tried a variant where before updating the app I used only one or 2 tabs and ignored the rest. After the update the app still returned all of my tabs.
 Tried method one using ADB with a Nightly build on the Note 4. The issue was still not reproducible.
 Changing the importance to Normal since we do not have clear steps to reproduce and this might be an edge case.
Severity: critical → normal
OS: Unspecified → Android
Hardware: Unspecified → ARM
(Reporter)

Comment 5

17 days ago
(In reply to Bogdan Surd, QA [:BogdanS] from comment #4)
> Could you maybe narrow down what you did so that we could find a way to
> reproduce this?

I just suddenly noticed the issue just after opening the list of tabs, being very surprised to see only 3 tabs. But I don't know when exactly they disappeared (except that that was very recent).

FYI, currently my phone has a 430 hours uptime.

>  Do you have any addon that might interfere with the normal behavior of
> Firefox?

I don't currently have any addon except the default "OpenH264 Video Codec provided by Cisco Systems, Inc." one.

>  What kind of device and android version do you have?

Samsung Galaxy S7 with Android 7.0 (Samsung's version), not rooted.

> Methods used:
>  1. Closing the app
>   a. Install 55.0b5 open ~10 tabs > close app > update to 55.0b7(Play Store)
> > open app (all tabs present)
>   b. Install 55.0b5 open ~10 tabs > close app > update to 55.0b7(using ADB)
> > open app (all tabs present)

Note that I did not close the app manually (it is just closed and restarted automatically when there is an update, which usually occurs during the night).

Moreover, in my case, the contents of the tabs that did not survive were probably no longer in the cache (well, I don't know how this works exactly, but I occasionally got errors when selecting tabs while my phone was not connected to a network, because it could not load the contents). And when Firefox was last restarted after update, I don't know whether or not my phone was connected to a network.
Hello,

 Left a device open over night and than ran an update on it the next day. Still could not reproduce this as all of my tabs were still there. Leaving this open for now.
You need to log in before you can comment on or make changes to this bug.