Installer wiped my profile



16 years ago
8 years ago


(Reporter: Keith Hankin, Unassigned)


(Blocks: 1 bug, {dataloss})

Windows 2000

Firefox Tracking Flags

(Not tracked)




16 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1b) Gecko/20020819
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1b) Gecko/20020819

The installer wiped out my bookmarks.

Reproducible: Always

Steps to Reproduce:
1.Install a new browser, and bookmarks get wiped out.

Comment 1

16 years ago
I'm kind of **** that I lost all my bookmarks.  Is there some way to save them
somewhere so that in the future I can restore them when they get trashed by
Mozilla install?  The same question goes for my preferences.


16 years ago
Severity: major → critical
Keywords: dataloss

Comment 2

16 years ago
installer stops just before you see the mozilla logo
Assignee: dveditz → asa
Component: Installer → Browser-General
QA Contact: bugzilla → asa

Comment 3

16 years ago
Did you uninstall your old Mozilla first?

Comment 4

16 years ago
Same here. However after I clicked on the menu item Bookmark and double checked
that the bookmarks were still there they came back on the button bar and they
work as before. Unsettling just the same

Comment 5

16 years ago
As per comment 4, this might be a dupe of bug 162593.

Comment 6

16 years ago
rename/delete the compreg.dat file - fixes this in build 2002082008

Comment 7

16 years ago
Did you scan your hard drive?  Sometimes Mozilla loses track of it, but its
still there.  Its always a good idea to back it up before installing an update.

Comment 8

16 years ago
I agree. In case the reporter or others don't know, to save your bookmarks, copy
the file "bookmarks.html" from your profile to backup medium. To restore from
backup, import the bookmarks. That's the official way, though you could probably
just close Mozilla and copy the file in.

--> Installer. Reassign.
Assignee: asa → dveditz
Blocks: 123929
Component: Browser-General → Installer
QA Contact: asa → bugzilla

Comment 9

16 years ago
this is not installer....

reporter: what do you mean by wiped? Did the entire profile get lost? Did the
file become 0 in size
please describe problem in more detail...
Assignee: dveditz → asa
Component: Installer → Browser-General
QA Contact: bugzilla → asa
dupe of bug 163700?

Comment 11

15 years ago
*** Bug 165731 has been marked as a duplicate of this bug. ***

Comment 12

15 years ago
no response from reporter for >60 days. resolving WFM.

reporter: if you can reproduce this bug with a recent version of mozilla (for
example, 1.2), please reopen and give details of how to reproduce.
Last Resolved: 15 years ago
Resolution: --- → WORKSFORME

Comment 13

15 years ago
As it's an infrequent, intermittent bug, one person saying "Works For Me" can't
really be classed as a verified resolution... :-/  It's happened to me twice in
a couple of dozen reinstalls - if a developer had reported finding the cause,
that would be a different matter.  I think it should be reopened until then.

Comment 14

15 years ago
Peet: happy to reopen if you have reproduced this bug with a recent build of
mozilla - what builds/versions have you seen it with?

realistically, I'm afraid there's not much chance of anything happening unless
the cause can be tracked, and there's not much chance of that unless someone can
work out how to reproduce it...
Resolution: WORKSFORME → ---

Comment 15

15 years ago
From what I've seen, I think it's an interaction between Mozilla and NS6.x/7.x.
 I had to reinstall Mozilla and Netscape several times over the last couple of
months because of what I believed to be an ongoing registry problem (later
tracked down to a system DLL having migrated over the magic 7.8GB threshold when
defragging) and in a couple of dozen reinstalls my bookmarks were wiped twice. 
 Basically I was reinstalling Windows 2000, then reinstalling browsers and
applications over the previous copy (same version) to keep my settings wherever
possible while replacing system DLLs.

From memory, the sequence of events went something like:

Installed Mozilla 1.1 over a previous copy of 1.1
started Mozilla - bookmarks were OK.
Installed NS6 over a previous copy of NS6
Started NS6 - ran OK, didn't check bookmarks.
Went back to Mozilla - Bookmarks were OK for rest of the night
Restarted machine
Started Mozilla - all bookmarks were gone.

The second time was when I upgraded from 1.1 to 1.2b; again, the bookmarks
didn't vanish immediately, but rather were missing when I started the machine up
the next day.  Sometime in between (days earlier) I had replaced NS6 with NS7.

Frankly, I don't have the time to play with it until I can successfully
reproduce the behaviour.  That doesn't mean the bug should be closed, though -
it was still around in 1.2b.  It's possible, of course, that the bug is actually
in Netscape 6/7, which both read the Mozilla bookmark file,   or only manifests
itself in an interaction between the two browsers...?

Anyhow, when it happened it was a total pain.  That's my 2 cents worth...


Comment 16

15 years ago
Peet - you mention that netscape and mozilla were sharing bookmarks. do you mean
that you used the same profile for netscape and mozilla? if so, then that isn't
a valid configuration - the two browsers fight with each other and screw up the
profile data - it's mentioned in the release notes.  unless Keith did the same
thing, that's not relevant to this bug report (there is another bug about
netscape and mozilla using the same profile data by default, which they shouldn't)

Comment 17

15 years ago
I must admit, I wasn't aware of the default profiles bug, but it's not the case
here.  My Mozilla installations use a profile called "Administrator"
(customised), while my Netscape ones use a profile called "NoSpam" (all default

One point I neglected to mention in my report earlier was that during the time I
was experiencing problems with my machine it wasn't switched off every night...
 This means that there's a good chance, although I can't be certain, that the
second incident of disappearing bookmarks followed the first restart after
upgrading NS6 to NS7, despite the fact that the actual upgrade took place a
couple of days earlier.  If that's true, then we might narrow down the
circumstances of the bug to the first restart after installing a new version of
a Gecko-based Netscape on a machine with a pre-existing Mozilla installation. 
If anyone's got the time, at least that's a testable scenario...?

Comment 18

15 years ago
I just updated to 1.2.1 and it happened again.  I was prompted that the profile
I was importing was from an older version and was being "converted"; when the
browser eventually launched only the default bookmarks were there.  This time I
had taken the precaution of making a copy of the bookmark file elsewhere, and
was able to import it...

Suggestion to team:  As a kludge, how about patching the updater to copy the
active bookmarks, if any, to %temp% when it starts, and re-import them when it's
finished? :-/

Comment 19

15 years ago
Oh, and I just found out it erased my Password Manager entries too. :(

Comment 20

15 years ago
updating summary to better reflect behaviour
Summary: Installer wiped my bookmarks → Installer wiped my profile

Comment 21

15 years ago
Peet, can you try to reproduce this on a 1.3 build? (Obviously, use a
bookmarks.html file that is backed up.) It would be great to fix this as soon as

Also, make sure to indicate that you are using the profile only with Mozilla,
and not Netscape. 

Comment 22

15 years ago
*** Bug 179829 has been marked as a duplicate of this bug. ***

Comment 23

15 years ago
*** Bug 184071 has been marked as a duplicate of this bug. ***

Comment 24

15 years ago
*** Bug 188174 has been marked as a duplicate of this bug. ***

Comment 25

15 years ago
*** Bug 193341 has been marked as a duplicate of this bug. ***

Comment 26

15 years ago
Confirming due to all the duplicates.
Ever confirmed: true

Comment 27

15 years ago
*** Bug 199100 has been marked as a duplicate of this bug. ***

Comment 28

15 years ago
*** Bug 199474 has been marked as a duplicate of this bug. ***

Comment 29

15 years ago
There hasn't been any responses in this bug for a while- I believe other fixes
for lost prefs/ bookmarks etc have gone in during that time.  
Reporter and others,

 Can you update the bug with current experiences?

Comment 30

15 years ago
*** Bug 200705 has been marked as a duplicate of this bug. ***

Comment 31

15 years ago
*** Bug 202322 has been marked as a duplicate of this bug. ***

Comment 32

15 years ago
I just had this problem installing 1.4a over 1.3 (Bug 202322), and I don't have
Netscape installed.

Comment 33

15 years ago
I installed release "Mozilla 1.4 - Released June 30, 2003", then promptly ran
last nights build over the top (uninstalling 1.4). Didn't have the problem...

Mozilla 1.5b
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5b) Gecko/20030716
Product: Browser → Seamonkey


12 years ago
Assignee: asa → general
QA Contact: asa → general
Is this still reproducable with a recent nightly build? Given the age and inactivity of this bug report, resolving as WORKSFORME seems appropriate.

Comment 35

11 years ago
No it is fixd.
It can be resolved now.

Comment 36

9 years ago
=> WFM per comment 35
Assignee: general → installer
Last Resolved: 15 years ago9 years ago
Component: General → Installer
QA Contact: general → xpi-packages
Resolution: --- → WORKSFORME


8 years ago
You need to log in before you can comment on or make changes to this bug.