318143 - Sometimes messages are marked as junk but left in the Inbox

Status: RESOLVED DUPLICATE of bug 196732

(Thunderbird :: Mail Window Front End, defect)

Description

[Guy Harris]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/416.11 (KHTML, like Gecko) Safari/416.12
Build Identifier: version 1.5 (20051025)

Sometimes Thunderbird's junk mail code will identify messages as junk mail when they arrive - the little recycle bin icon will be in the line for the message - but will not automatically move them to the Junk mailbox; they'll be in the Inbox.  If I manually un-mark them as junk, and then re-mark them as junk, they'll get moved to Junk.

Reproducible: Sometimes

Steps to Reproduce:
1. Click "Get Mail".
2. Wait for the "throbber" to stop rotating, so I know Thunderbird is done.
3. Look for messages in Inbox marked as junk.

Actual Results:  
I saw some spam, properly marked as junk, in the inbox.

Expected Results:  
I expected all that spam to show up in Junk.

Comment 1

[Guy Harris]

Junk mail settings for "Sonic mail" (the account for downloading mail from my ISP):

Do not mark messages as junk if the sender is in: Personal Address Book
Move incoming messages determined to be junk mail to:
  "Junk" folder on: Sonic mail
  Automatically delete junk messages older than 14 days from this folder
When I manually mark messages as junk:
  Move them to the "Junk" folder
When displaying HTML messages marked as junk, sanitize the HTML

(Other settings are off).

Comment 2

[zug_treno]

Related to/duplicate of bug 268245?

Comment 3

[Guy Harris]

Yes, this might be a dup of 268245.

I'm using POP3-over-SSL.

It doesn't happen the first time I get mail after starting Thunderbird; it shows up some time after that, *but* I don't think it's persistent (some of the comments in 268245 seem to suggest that once Thunderbird gets in that state it stays there until you quit and restart; I think I've seen messages get properly moved to Junk on a Get Mail after having them fail on a previous Get mail, but I'm not certain of that).

Comment 4

[Mike Cowperthwaite]

I imagine this is a dupe of bug 196732.  See bug 196732 comment 60.

Comment 5

[Guy Harris]

Or it might not be a dup of 196732.

Perhaps it's a dup of 168648; the junk mailbox in question *is* associated with a POP account, and junk mail *is* auto-expired, although the junk mailbox doesn't seem to get compacted (I occasionally get crashes when Thunderbird tries to sort the junk mailbox by threads; compacting mailboxes manually makes the problem go away).

Or perhaps it's 200594, if a big honking junk mailbox (31,729 messages at present, thanks to some neo-Nazis and other creators of annoying spamming viruses) can cause a "too large" junk log.

Or perhaps it's whatever problem is mentioned in comment 59:

    https://bugzilla.mozilla.org/show_bug.cgi?id=196732#c59

and/or bug 270039 comments 4 and 5:

    https://bugzilla.mozilla.org/show_bug.cgi?id=270039#c4

Explicitly doing "Run Junk Mail Controls on Folder" appears to move the junk messages out of the Inbox into Junk.  (And rotates the throbber while it's doing that, which the junk mail processing from "Get Mail" does *NOT* do; see bug 319817:

    https://bugzilla.mozilla.org/show_bug.cgi?id=319817

.)

Comment 6

[Mike Cowperthwaite]

Comment 5 was actually quite unhelpful; it does nothing but raise the same uncertainties raised in the referenced bug 196732 comment 60.  However, I had 
a right to raise uncertainties at that comment: I'm not experiencing this bug.  You are.  Therefore, it is incumbent upon *you* to do some testing.  

In particular, you can check to see if your junk log file is really large.  If it is, delete the log file, and see if the problem persists.  If not, then dupe this bug to bug 200594.

You can also pay attention and notice whether you see this symptom at a time that the junk folder is likely to be busy (being compacted, or processing junk from another account if you have multiple accounts using the same junk folder); if you notice such a correspondence, then dupe this to bug 168648.

And then there's this:
> Or perhaps it's whatever problem is mentioned in [bug 196732 comment 59]
> and/or bug 270039 comment 4 and 5:

Yes, perhaps it is.  Notice that those comments all mention a specific symptom: when TB starts, the junk is moved OK but as time goes on, the junk stops 
moving, and restarting causes the junk to be moved.  Are you seeing that symptom?  

What is the reason that I need to point all this out in the first place?  Is 
it not obvious that you are the only one who can make a meaningful observation about the problem that you are experiencing?

Comment 7

[Wayne Mery (:wsmwk)]

in the absence of greater detail, bug 196732 seems more likely to cover it

*** This bug has been marked as a duplicate of 196732 ***