Closed Bug 590955 Opened 15 years ago Closed 15 years ago

Crash in @ FlashPlayer-10.6@0x4cf5e9 @ FlashPlayer-10.6@0x4b6df9 @ FlashPlayer-10.6@0x4b4b39 @ FlashPlayer-10.6@0x4b4b19 @ FlashPlayer-10.6@0x4b59e9

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Product:
External Software Affecting Firefox Graveyard
Component:
Flash (Adobe)
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 572134

People

(Reporter: marcia, Unassigned)

References

(
URL
)

Details

(Keywords: crash, reproducible, topcrash, Whiteboard: [input])

Seen while running on trunk on the Hulu site, but there is Beta 4 users that are hitting this crash as well: http://tinyurl.com/2gx5fwx https://crash-stats.mozilla.com/report/index/bp-a11e5a83-7333-469c-82d6-98a312100826. The site I crashed on is in the URL field. There are no comments in the B4 crashes as to what the users were doing when they crashed. STR: 1. Context click while the video is playing, sometimes rapidly. 2. Eventually I get the beachball and the plugin crashes. Frame Module Signature [Expand] Source 0 FlashPlayer-10.6 FlashPlayer-10.6@0x4b4b19 1 FlashPlayer-10.6 FlashPlayer-10.6@0x4c019d 2 FlashPlayer-10.6 FlashPlayer-10.6@0x4a034b 3 FlashPlayer-10.6 FlashPlayer-10.6@0x3e65c0 4 FlashPlayer-10.6 FlashPlayer-10.6@0x3e8a7c 5 FlashPlayer-10.6 FlashPlayer-10.6@0x3ac40f 6 FlashPlayer-10.6 FlashPlayer-10.6@0x356601 7 FlashPlayer-10.6 FlashPlayer-10.6@0x35f428 8 FlashPlayer-10.6 FlashPlayer-10.6@0x4b7c36 9 CoreFoundation __CFRunLoopDoSources0 10 CoreFoundation __CFRunLoopRun 11 CoreFoundation CFRunLoopRunSpecific 12 CoreFoundation CFRunLoopRunInMode 13 HIToolbox RunCurrentEventLoopInMode 14 HIToolbox ReceiveNextEventCommon 15 HIToolbox BlockUntilNextEventMatchingListInMode 16 AppKit _DPSNextEvent 17 AppKit -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] 18 AppKit -[NSApplication run] 19 XUL base::MessagePumpNSApplication::DoRun ipc/chromium/src/base/message_pump_mac.mm:677 20 XUL base::MessagePumpCFRunLoopBase::Run ipc/chromium/src/base/message_pump_mac.mm:213 21 XUL MessageLoop::Run ipc/chromium/src/base/message_loop.cc:219 22 XUL XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp:432 23 plugin-container main ipc/app/MozillaRuntimeMain.cpp:87 24 plugin-container plugin-container@0xf05 25 @0x6
Flash version is Version: 10.1.82.76.
blocking2.0: --- → ?
Josh, what do you think, should we block on this?
blocking2.0: ? → final+
(In reply to comment #0) > There are no comments in the B4 crashes as to what the users were doing when > they crashed. I just experienced this in beta4 while watching YouTube.
Just had this crash http://crash-stats.mozilla.com/report/index/969fadfa-1955-488c-84ae-90bce2100914 Was viewing a video on this site (several related videos) http://virgula.uol.com.br/ver/video/tvirgula/2010/09/13/8140-vesgo-e-bola-procurando-antonio-nunes . It was ending (last seconds) when i closed the tab with it. Flash plugin crashed. Flash 10.1.82.76.
Here's various versions of flash of the same crash (@address 0x44c) [@ FlashPlayer-10.6@0x4b6df9 ] 10.1.102.64 [@ FlashPlayer-10.6@0x4b4b39 ] 10.1.85.3 [@ FlashPlayer-10.6@0x4b4b19 ] 10.1.82.76 [@ FlashPlayer-10.6@0x4b59e9 ] ? STR from bug 609716 comment 5: 1) create a new profile 2) open youtube.com 3) click some video 4) let it load and play (at least a second?) 5) cmd-w close the tab 6) cmd-t open a new tab
Summary: Crash in [@ FlashPlayer-10.6@0x4b4b19 ] → Crash in [@ FlashPlayer-10.6@0x4b6df9 ] [@ FlashPlayer-10.6@0x4b4b39 ] [@ FlashPlayer-10.6@0x4b4b19 ] [@ FlashPlayer-10.6@0x4b59e9 ]
Component: Plug-ins → Flash (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-flash
Version: Trunk → 10.x
Adding Charles to the bug.
We will try to reproduce this but in the mean time could someone point us to some crash logs with symbolized data?
How would I get a debug/symbols version of flash on Mac?
Opps my bad, I missed this was a Mac bug. :) Sal can you try to stick this together or repro?
I installed a tinderbox build to see if bug 611593 helped, but it still crashed. The apple report had some names and offets with several other threads pthread waiting from unregister_ShockwaveFlash: Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000044c Crashed Thread: 0 Dispatch queue: com.apple.main-thread Thread 0 Crashed: Dispatch queue: com.apple.main-thread 0 ...dia.FlashPlayer-10.6.plugin 0x16d23df9 main + 3273 1 ...dia.FlashPlayer-10.6.plugin 0x16d2f45e main + 49966 2 ...dia.FlashPlayer-10.6.plugin 0x16d0e84c unregister_ShockwaveFlash + 427260 3 ...dia.FlashPlayer-10.6.plugin 0x16c549c1 0x1686d000 + 4094401 4 ...dia.FlashPlayer-10.6.plugin 0x16c56e7d 0x1686d000 + 4103805 5 ...dia.FlashPlayer-10.6.plugin 0x16c1a9b0 0x1686d000 + 3856816 6 ...dia.FlashPlayer-10.6.plugin 0x16bc7875 0x1686d000 + 3516533 7 ...dia.FlashPlayer-10.6.plugin 0x16bcd309 0x1686d000 + 3539721 8 ...dia.FlashPlayer-10.6.plugin 0x16d26f17 main + 15847 9 com.apple.CoreFoundation 0x9260d361 __CFRunLoopDoSources0 + 1201 10 com.apple.CoreFoundation 0x9260af8f __CFRunLoopRun + 1071 11 com.apple.CoreFoundation 0x9260a464 CFRunLoopRunSpecific + 452 12 com.apple.CoreFoundation 0x9260a291 CFRunLoopRunInMode + 97 13 com.apple.HIToolbox 0x932d6f9c RunCurrentEventLoopInMode + 392 14 com.apple.HIToolbox 0x932d6d51 ReceiveNextEventCommon + 354 15 com.apple.HIToolbox 0x932d6bd6 BlockUntilNextEventMatchingListInMode + 81 16 com.apple.AppKit 0x90b3678d _DPSNextEvent + 847 17 com.apple.AppKit 0x90b35fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156 18 com.apple.AppKit 0x90af8247 -[NSApplication run] + 821 19 XUL 0x00f0d699 base::MessagePumpNSApplication::DoRun(base::MessagePump::Delegate*) + 105 Thread 4: 0 libSystem.B.dylib 0x958020a6 __semwait_signal + 10 1 libSystem.B.dylib 0x95801d62 _pthread_cond_wait + 1191 2 libSystem.B.dylib 0x958039f8 pthread_cond_wait$UNIX2003 + 73 3 ...dia.FlashPlayer-10.6.plugin 0x16cb187f unregister_ShockwaveFlash + 46383 4 ...dia.FlashPlayer-10.6.plugin 0x16885d34 0x1686d000 + 101684 5 ...dia.FlashPlayer-10.6.plugin 0x16cb197e unregister_ShockwaveFlash + 46638 6 ...dia.FlashPlayer-10.6.plugin 0x16cb1ab5 unregister_ShockwaveFlash + 46949 7 libSystem.B.dylib 0x9580185d _pthread_start + 345 8 libSystem.B.dylib 0x958016e2 thread_start + 34
Today's nightly has been a bit crashy for me, Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0b8pre) Gecko/20101121 Firefox/4.0b8pre.
#7 top Mac crash on the trunk if you look at one week's worth of data. My Comment 13 continued with builds over the next few days, with Gmail site crashing OOPP all the time.
not much help in try to understand whats going on here, but here are some stats from yesterday looking at the combined set of signatures. FlashPlayer-10.6@0x4b6df9 is the most frequent of the signatures. FlashPlayer-10.6@0x4b...9 signature breakdown signature distribution 5 signature list 93 FlashPlayer-10.6@0x4b6df9 7 FlashPlayer-10.6@0x4b4b39 3 FlashPlayer-10.6@0x4b4b19 1 FlashPlayer-10.6@0x4b59e9 Correlation to startup or time of session 105 total crashes for FlashPlayer-10.6@0x4b...9 on 20101128-crashdata.csv 9 startup crashes inside 30 sec. 36 startup crashes inside 3 min. these signatures are only found in 4.0betas and trunk. maybe there are other signatures for the same problem in firefox 3.6.x?? checking --- FlashPlayer-10.6@0x4b...9 20101128-crashdata.csv found in: 4.0b7 4.0b6 4.0b8pre 4.0b4 release total-crashes FlashPlayer-10.6@0x4b...9 crashes pct. all 343496 105 0.00030568 4.0b7 34913 77 0.00220548 4.0b6 3621 23 0.00635184 4.0b8pre4062 4 0.000984737 4.0b4 841 1 0.00118906 Seems to only be found on OSX 10.6 91 0.866667 Mac OS X10.6.5 10H574 14 0.133333 Mac OS X10.6.4 10F569 We aren't getting good flash version info, or crash URLs. 104 0.0.0.0
This crasher for me happens when watching flash video. It can be reproduced by watching any web video, for example at YouTube, then opening a second tab that has flash video content, or clicking a link to load a new page with video. There is high chance that flash plugin will crash. Plugin can also crash when watching video on BBC iPlayer, Facebook, Vimeo to name a few.
I'm having daily and very frequent Flash crashes but no report is generated. It happens when closing a tab with flash element playing (youtube video, ads). Flash 10,1,102,64, My about:support info @ http://pastebin.com/7M2DqyTJ Mac OS x 10.6.5,15" MBP Core i7
the high volume crash of this set of signatures appears to have started showing up on nov 5. that's a few days after a large spike in windows crashes, and similar to Bug 616471. currently running at 60-75 crashes per day. FlashPlayer-10.6@0x4b6df9 date total breakdown by build crashes count build, count build, ... 20101101 20101102 20101103 20101104 20101105 3 4.0b62010091407 20101106 2 4.0b62010091407 20101106 2 4.0b62010091407 20101107 7 5 4.0b62010091407, 2 4.0b42010081812, 20101107 7 5 4.0b62010091407, 2 4.0b42010081812, 20101108 9 4.0b62010091407 9 , 20101108 9 4.0b62010091407 9 , 20101109 14 13 4.0b62010091407, 1 4.0b42010081812, 20101109 14 13 4.0b62010091407, 1 4.0b42010081812, 20101110 14 9 4.0b62010091407, 4 4.0b72010110413, 1 4.0b8pre2010111003, 20101111 55 31 4.0b72010110413, 23 4.0b62010091407, 1 4.0b8pre2010111003, 20101112 54 33 4.0b62010091407, 20 4.0b72010110413, 1 4.0b42010081812, ... 20101201 63 44 4.0b72010110413, 17 4.0b62010091407, 1 4.0b8pre2010111103, 1 4.0b42010081812, 20101202 74 58 4.0b72010110413, 14 4.0b62010091407, 1 4.0b8pre2010120103, 1 4.0b42010081812,
Blocks: 616358
Anyone that is experiencing this crash should try to disable hardware acceleration on flash and see if this continues happening. You do this by accessing the flash preferences and unchecking the hardware acceleration box.
"Adobe Flash Player Settings" dialogue box that appears doesn't respond to any clicks. You can click all the tabs and they do nothing, you can't even close it. Same within Safari and on my other Mac, so must be a flash bug. Any other way to disable acceleration Marcia, there must be a plain text config file for flash somewhere?
Simon: I will investigate another way to try to disable on Mac. Currently I am running on Win XP and the settings are able to be accessed - my Mac is in the shop...
That's bug 604303, unfortunately. You could try it on a few different websites to see if any of them work. I've had no trouble with Youtube, for instance.
Looking at input/feedback per site and number of reports, seems like the crash reporter isn't accurately submitting (and counting) the instances of this crash: * youtube.com 132 reports adobe flash player keeps crashing http://input.mozilla.com/en-US/sites/theme/2599 * apps.facebook.com 69 reports Because the flash player still crashed http://input.mozilla.com/en-US/sites/theme/16909 * hulu.com 36 reports adobe flash plug-in crashed repeatedly on Hulu, especially when changing episodes http://input.mozilla.com/en-US/sites/theme/36195 * pandora.com 21 reports FLASH PLAYER KEEPS CRASHING ON ME! http://input.mozilla.com/en-US/sites/theme/39986 * bbc.co.uk 11 reports Adobe flash plugin crash, no report available http://input.mozilla.com/en-US/sites/theme/38258
Whiteboard: [input]
Component: Flash (Adobe) → Plug-ins
Product: Plugins → Core
QA Contact: adobe-flash → plugins
Version: 10.x → Trunk
blocking2.0: final+ → ---
Component: Plug-ins → Flash (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-flash
Version: Trunk → unspecified
Version: unspecified → 10.x
chofmann, I just found out about bug 590961, and I would expect the number of reports to rise significantly when that lands. (And just to confirm, if I force Firefox to run in 32bit, I get the link to submit a report.)
Blocks: 572134
Adding crash stack for 10.2 beta: 10.2.151.49 nov 30
Summary: Crash in [@ FlashPlayer-10.6@0x4b6df9 ] [@ FlashPlayer-10.6@0x4b4b39 ] [@ FlashPlayer-10.6@0x4b4b19 ] [@ FlashPlayer-10.6@0x4b59e9 ] → Crash in [@ FlashPlayer-10.6@0x4cf5e9 ] [@ FlashPlayer-10.6@0x4b6df9 ] [@ FlashPlayer-10.6@0x4b4b39 ] [@ FlashPlayer-10.6@0x4b4b19 ] [@ FlashPlayer-10.6@0x4b59e9 ]
Blocks: 617469
I can reproduce this extremely reliably, it happens every time I navigate away from a YouTube page. Let me know if there's anything I can do to help track this down, if anyone in the office wants to run a debug build on my machine, or similar.
Keywords: reproducible
Depends on: 623108
It is #2 top crasher on Mac OS X in 4.0b8 for the last week.
Keywords: topcrash
I'm fairly certain that this is a duplicate of bug 572134.
Status: NEW → RESOLVED
Closed: 15 years ago
Resolution: --- → DUPLICATE
Summary: Crash in [@ FlashPlayer-10.6@0x4cf5e9 ] [@ FlashPlayer-10.6@0x4b6df9 ] [@ FlashPlayer-10.6@0x4b4b39 ] [@ FlashPlayer-10.6@0x4b4b19 ] [@ FlashPlayer-10.6@0x4b59e9 ] → Crash in @ FlashPlayer-10.6@0x4cf5e9 @ FlashPlayer-10.6@0x4b6df9 @ FlashPlayer-10.6@0x4b4b39 @ FlashPlayer-10.6@0x4b4b19 @ FlashPlayer-10.6@0x4b59e9
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 10.x → unspecified
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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