Mozilla mail doesn't open URLs in system default browser

NEW
Unassigned

Status

SeaMonkey
MailNews: Message Display
--
enhancement
17 years ago
4 years ago

People

(Reporter: Matthew King, Unassigned)

Tracking

Dependency tree / graph
Bug Flags:
blocking1.4b -

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

17 years ago
Clicking on a URL sent in an email (and, I suppose, news messages) opens the
link in mozilla. I cannot see an option to change this anywhere.

While mozilla is a nice web browser but I would prefer, especially as it will be
running on a number of thin clients, to open it in galeon. I expect the best way
to do this would be to have an option asking whether to open URLs internally or
to send them to the system (ie. gnome, kde, windows or whatever), where the
default URL handler can be changed to whatever the user (or system
administrator) chooses.

Comment 1

17 years ago
This is the converse of bug 11459, "need option for mailto: to launch external 
mail app or open a webmail url".
Status: UNCONFIRMED → NEW
Ever confirmed: true
Summary: URLs open in mozilla only → need option for links in moz mail to open in a non-mozilla browser

Updated

17 years ago
Status: NEW → ASSIGNED
Target Milestone: --- → mozilla1.2
*** Bug 124152 has been marked as a duplicate of this bug. ***
OS: Linux → All
Whiteboard: DUPEME

Comment 3

16 years ago
*** Bug 129975 has been marked as a duplicate of this bug. ***

Comment 4

16 years ago
Any chance this bug could be moved ahead?

Should there be a different bug for Linux and Windows?  It seems that 
implementing this in both OS's would involve different code.

How about a quick workaround...can we make it possible to change the doc/html 
MIME type in the "Helper Applications" section?  instead of having it 
as "handled internally" this could be changed just like any other helper app?  
I can't think of any adverse affects this would have from the user's point of 
view.  Unless the user deletes this new helper app.
*** Bug 132394 has been marked as a duplicate of this bug. ***

Comment 6

16 years ago
This needs to be fixed on the Mac OS X version, also (and, I suspect, Mac OS 9
and earlier).

Can we please put some effort into fixing this one?  It's terribly annoying to
be locked into Mozilla's email client when using Mozilla as my web browser (and
the Mac OS X installer consists of dragging the folder from a disk image to the
HD, so there's no way to install specific components).  

Please, PLEASE fix this!!

Comment 7

16 years ago
*** Bug 139587 has been marked as a duplicate of this bug. ***

Updated

16 years ago
Summary: need option for links in moz mail to open in a non-mozilla browser → Mozilla mail doesn't open URLs in system default browser

Comment 8

16 years ago
It would also be nice to use the mail client without necessarily having to use
the browser. Where I work, we don't want to use Outlook so we install Eudora on
our windows desktops, but we're sick of Eudora, too. I would love to replace it
with Mozilla but I won't happen if it also means introducing a new browser at
the same time because of the training it would involve.
*** Bug 174288 has been marked as a duplicate of this bug. ***
*** Bug 177513 has been marked as a duplicate of this bug. ***

Comment 11

16 years ago
I wanna use Phoenix as default browser, since it's very fast. But I also wanna
use the Mozilla Mail Client, but whenever I click a link it opens mozilla and
not phoenix :/

That's really annoying...

Comment 12

16 years ago
I notice that the milestone for this is mozilla1.2alpha.  I've installed 
Mozilla 1.2 Beta.  I don't see any options that would allow me to open links 
in Mozilla mail with a defined browser application.  Did I miss the prefs.js 
setting or should the milestone be changed to something in the future?
The target milestone if for the developer and it doesn't mean that this is
already working /fixed
If this would working you would see a "fixed" instead of a assigned.
pushing to the next Alpha ...
Target Milestone: mozilla1.2alpha → mozilla1.3alpha
*** Bug 180708 has been marked as a duplicate of this bug. ***

Comment 15

16 years ago
Please make this an option.  I use Mozilla at work, and I have my default mail
client set to Outlook; when I click a mailto: link in Internet Explorer I want
it to open in Outlook, but when I click an e-mail link I want it to stay in
Mozilla, so the current behavior happens to suit me fine.  Obviously different
people have different needs, and I agree this bug should be fixed; a preference
would be wonderful. :-)

Comment 16

16 years ago
*** Bug 182218 has been marked as a duplicate of this bug. ***

Comment 17

16 years ago
*** Bug 173236 has been marked as a duplicate of this bug. ***
futuring.

what is really wanted here is stand alone mail.

see http://www.mozilla.org/mailnews/minotaur/index.html for details about that,
and what's blocking it from happening on the trunk.
Target Milestone: mozilla1.3alpha → Future

Comment 19

16 years ago
I believe that the issues of whether the mail UA and browser are _distributed_
together and whether they are hard-wired to talk to each other are separable and
orthogonal issues. I agree that both are important projects for their own reasons. 
*** Bug 183964 has been marked as a duplicate of this bug. ***
*** Bug 183971 has been marked as a duplicate of this bug. ***

Updated

16 years ago
Flags: blocking1.3a+
Flags: blocking1.3a+

Comment 22

16 years ago
Changing the 'blocked' field is the only way to users have to indicate 
something is important.  We can't change the Priority field and
we can't change the Severity field.

This is a 'regression' in functionality, for the Win OS's.  It may not
be as severe on Linux or other OS's that don't have a standard way
for users to store choices independent of programs, but on OS's that 
do, this is a fairly major and ugly bug.

When MS ignored user choices, everyone thought that was despicable and
typical MS behavior.  They haven't done it for years, but now Mozilla is
is behaving the same way.  It's embarrassing and lets people know that
Mozilla doesn't integrate well into Windows because Mozilla doesn't want
to.  

Yes MS can play unfair, but even when they do open up the standards and play
by them, who's fault is it that IE is more compatible with Windows when
we don't avail ourselves of the few open standards that are available?

This bug should not be 'normal', and having zero priority shows folks where
Mozilla's real view of standards lies.  

If there isn't time to implement it, that's one issue, but saying it isn't
important?  That's salt in the wound.


Comment 23

16 years ago
No, I believe that's what "votes" are for - so that normal users can indicate
what bugs are more/less important to them. If a bug doesn't have a lot of votes
then it's probably a good indication that it's not all that important to a lot
of people. That doesn't mean it's not important to YOU, but it's probably a
better indicator of the collective will of the user community than is a single
user deciding to change the "blocked" flag.

I say this as one of the people who've submitted this bug. :-)
mozilla@tlinx.org : 
Would you please stop with discussions in bug reports. (I told you that already
in your duped bug report)
It's no regression since this FEATURE were never implemented in Mozilla.

Attach a patch and get it reviewd or be quiet !
It's possible important for you but it's not blocking the 1.3a Release.
This bug will not implemented in the near future since the target milestone is
"future"
Severity: normal → enhancement

Comment 25

16 years ago
Slight problem with that theory -- the votes only come from people who
have enough interest in the product to register on the site and vote (yes
I voted!).   The vastly larger majority of people who just 'experiement
with mozilla' on a trial basis see that it is broken and uninstall it.  You
never see the number of people turned off by broken compatibility that
just say 'screw it'.  

Developers don't think like users and a casual user who is experimenting to
see if mozilla will integrate into their daily work flow will find that it
does not and drop it from consideration.  The only way to get some indication
of that is measuring 'return customers'.  What percentage of people who 
download mozilla come back and download the next?  How many people are 
interested enough to download a new release within a week of it coming out?

How many non-developers do you think would register here?  I can assure
you that if my parents or g'f were to use mozilla and something wasn't right,
they wouldn't even tell me -- let alone register to report a bug and vote
for something.  They'd just back to whatever they used before -- because
it worked and didn't have all these new compatibility problems.

I constantly want to improve my g'f's computer...she *really* doesn't
care about performance.  I can't understand how one wouldn't...but for
her...its a computer.  Computers are slow.  Speed it up and its 'oh, that's
nice', or 'oh, I didn't notice any difference'...sigh...But have a program
not come up or have a different program than she's chosen -- then it's 
broken.  "I want it back the old way."  But if you give me a little
time, I can fix it...nope.  Sorry.  Too much effort lifting a finger may
be too much effort!  But register, report and vote for bugs?  Not gonna happen.

-l

Comment 26

16 years ago
I agree with "Law" on most of his comments.  This bug is preventing my grandma
from having Mozilla on her computer.  She wants IE6 for Windows, but wants Moz
Mail for the nice multiple pop account support.

Secondly, to "Travis", 12 votes is a lot of votes for one bug, and I've seen a
lot of bugs around here.  Many that I have submitted (and have been fixed) had
far less votes, but for some reason the developer's decided to fix those. 
Again, 12 votes is a hefty amount.  And you have the consider that a bug like
this is something that new users experience as soon as they install Moz on
Windows.  So they will uninstall Moz right away and never get a chance to learn
about Bugzilla.  This is not a bug that users notice a year later.

Lastly, I agree with Matti that discussions should not be allowed in Bugs. But I
don't think this has amounted to "discussion" level yet.  He's just trying to
prove why he thinks this bug is important, as I am doing.  And if the users (who
have no idea what submitted a "patch" means) don't say anything then certain
bugs may sit on the back-burner for longer.  But this post will be my last, and
I've said everything I need to say.

Law: Try not to **** off the developers.  It is an important bug...but not
blocking any release.

Comment 27

16 years ago
It would be great if this could be fixed, I am getting a lot of complaints from
users regarding this. It is now getting to a point where we have to consider
moving away from the Mozilla mail client. And that is something I would not want
to happen.

And yes I have voted - is there anyway to view the bugs that have a large number
of votes?
Lasse: Bug 163993 may be of interest to you. Or, just go to the Query page and
search for bugs with "Votes" ... "Greater Than" ... ## (where ## is some number
that you define).

PS It doesn't do much good to post a question without adding yourself to the CC
list ;). Had I not added you just now, you would not have received any of the
responses.

Comment 29

16 years ago
*** Bug 187972 has been marked as a duplicate of this bug. ***

Comment 30

16 years ago
Hello!

I'm adding fuel to the fire on this bug. 

It's quite simple, this behavior is not a minor thing to just dismiss, many 
people who like mozilla mail but prefer a different browser would want this to 
work. I don't want mozilla the browser opening to handle my internet shortcuts, 
I want IE.

If microsoft forced IE to open all outlook shortcuts (and it doesn't -- it 
opens the default browser) there would be many people crying foul, 
antitrust, "GO GET 'EM BOYS!". Imagine the slashdot crowd commenting on this.., 
or the MS crowd (if one exists)

This is broken functionality, and it's enough for me to stop using mozilla and 
go seek an alternative client that will behave as I expect it to. (which might 
mean switching back to OE/outlook)

BTW: I'm using 1.2.1 stable, Windows 2000 sp3, IE is 6.0.2800.1106

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2.1) Gecko/20021130

this is really:  "I want stand alone mail", and should be marked as a dup of
that bug.

if you have mozilla (browser + mailnews), this would always launch the browser.
two classes of mailnews users:

1) those that want to use mozilla-the-browser
2) those that want to use another (IE, phoenix)

those that want to use mozilla the browser are fine as is.
those that want to use another browser, would use stand alone mail.
(http://www.mozilla.org/mailnews/minotaur/index.html)

Comment 33

15 years ago
well there aren't any minotaur builds...

Comment 34

15 years ago
Seth, it's not as black and white as you seem to think.

What about those that use mozilla from time to time while using another browser
as their default?

I've always been in that category, and still am.

If mozilla wants to shut those people out, so be it..


Comment 35

15 years ago
Seth: I don't see why this bug should be changed to "I want stand-alone mail". 
I don't think that's what the original reporter meant.

I have many friends that I'd really like to switch to Mozilla Mail for the
following reasons:
1) They have multiple POP accounts and IE does not handle this nicely like Moz does
2) They complain to me about their spam problems all the time, and Moz has
Bayesian filtering now

However, everyone knows that Mozilla just doesn't work with some sites out
there, particularily the ones with ActiveX controls and the like, like many of
the sites in the "MSN network".

So, I'd like to install Mozilla on their computer and have IE as the default
browser.  But I don't want them to have stand-alone mail, because of the
following reasons:

1) Some pages may work better on Mozilla browser, because it is more standards
compliant
2) MS uses a broken Java VM, but Java's 1.3 or 1.4 JVM works great with Moz
3) I'd like to eventually wean them off IE, and perhaps I can show them some of
the useful features, like type-ahead-find, and tabbed browsing, and they will
like it better.

The fact that Mozilla does not respect the default browser as determined by the
OS is in my opinion, very stupid.  It is ironic that MS Outlook and Office
handle hyperlinks using the default HTML application, but Mozilla does not. 
Hmm, I notice that Mozilla asks the user on the first startup: "do you wish to
make Mozilla the default browser?"  I wonder what happens if they select "no"? 
Probably all the other applications will still use IE, and Mozilla Mail will use
Mozilla Browser.  Shouldn't this line be changed to: "do you wish to make
Mozilla the default browser for every application except mozilla mail?".  Maybe
a bug should be filed for that (if one hasn't already been filed)

Seth, you mentioned your comment back on comment #18, I don't know why you are
still harping over this.  Alas, I also made a similar rant on comment #26, sorry...

And to all the developers, thanks a lot for your hard work, but please leave
this bug as it is, do change to "we want standalone mail" and mark as dup.

Comment 36

15 years ago
oops, the last line on the above comment should say "DON'T", not "do"

Comment 37

15 years ago
[David Grant said:]


Hmm, I notice that Mozilla asks the user on the first startup: "do you wish to


make Mozilla the default browser?"  I wonder what happens if they select "no"? 


Probably all the other applications will still use IE, and Mozilla Mail will use


Mozilla Browser.  




That's true and that is why I think this is a bug - and it is a totally annoying 
bug to me. I selected "no" in the step you mentioned and in the preferences, you 
can see no file type (like jpg, html, etc.) is associated with mozilla. 
Protocols are not associated with mozilla either. But clicking a link in a mail 
does not open Opera as it should, it opens the navigator. 

Updated

15 years ago
Blocks: 196052

Comment 38

15 years ago
*** Bug 199801 has been marked as a duplicate of this bug. ***

Comment 39

15 years ago
As with bug 11459, this bug is essentially solved (for Windows at least),
except for the lack of a specific UI.

In your prefs.js or user.js file, add these lines:

  user_pref("network.protocol-handler.external.http", true);
  user_pref("network.protocol-handler.external.https", true);

Voila.  Mozilla Mail will now open links in the system-defined browser (that
is, the browser specified in   HKEY_CLASSES_ROOT\mailto\shell\open\command
in the Windows registry).

NOTE: this will also cause the external browser to be launched from within
the Mozilla browser, either by clicking an http link or entering an http URL
into the address bar.  If you *never* want the Mozilla browser, that shouldn't
be a problem.  If you sometimes want the Mozilla browser, this fix is not
usable.

I think this should work for MacOS X, as well -- the equivalent solution for
the mailto: protocol does.  Linux/Unix people who want to take advantage of
this preference, see the discussions in bug 56478 and (Gnome users) bug 140635.

Comment 40

15 years ago
EXCELLENT!!!!

For those of you that are now attempting to get this to work: I had a little 
trouble finding a user.js or prefs.js file anywhere on my system and getting it 
to work. But when I created a user.js file in:

C:\Program Files\mozilla.org\Mozilla\defaults\pref

And put these two lines in it:

pref("network.protocol-handler.external.http", true);
pref("network.protocol-handler.external.https", true);

it works. (Note how it is pref(...) not user_pref(...)) The other didn't work 
for me on my mozilla 1.3...

THANKS SO MUCH FOR POSTING THAT SOLUTION!

Comment 41

15 years ago
Since what build has this fix via the prefs.js file been around?

Comment 42

15 years ago
I tried the user.js fix, as modified by Peter Morch, under Mozilla 1.3 with Win200 SP3.

The fix works fine for plain text mail messages (or "Simple HTML"), using my default browser when I click on links.  However, when viewing HTML messages with images, all the images pop up in a new IE window in quick succession.

Comment 43

15 years ago
The user.js pref fix does make the Mozilla e-mail client open clicked 
hyperlinks in the system default browser. However, as I soon discovered, not 
only does it then make it impossible to use the Mozilla browser (as said 
earlier), but it makes it impossible to view HTML e-mails in the Mozilla e-
mail client, since all linked images, stylesheets, etc., are opened, one by 
one, in the system default browser. 

I'm just saying that this is not really a "fix" of the bug (or so-called 
feature). I was forced to remove my prefs again to be able to continue using 
the Mozilla e-mail client for my HTML e-mails. Still waiting for a bugfix to 
allow me to open clicked hyperlinks from an e-mail in my system default 
browser.

//Mans

Updated

15 years ago
Flags: blocking1.4b?

Comment 44

15 years ago
*** Bug 150986 has been marked as a duplicate of this bug. ***

Updated

15 years ago
Flags: blocking1.4b? → blocking1.4b-
is this still happening with more recent software versions? (bug cleaning)

Comment 46

15 years ago
yes, it is. i am using the mozilla 1.4 rc1 client for reading mails, and when
clicking a url in the mail window a mozilla browser window is opened instead of
the default browser.
i think this might get automatically fixed when mozilla browser and mail get
seperated into thunderbird and firebird and rejoin as mozilla 1.5 (or whatever
it will be then). 
*** Bug 212866 has been marked as a duplicate of this bug. ***

Comment 48

15 years ago
FYI: complaints earlier in this thread about votes only being 12, now it's 43
votes.  I've switched to Firebird/Thunderbird, Thunderbird mail handles default
browser properly.

Comment 49

15 years ago
I also have switched to Firebird/Thunderbird because Thunderbird mail handles
default browser properly.

Comment 50

15 years ago
Yup - me too!

Comment 51

15 years ago
Just a quick comment regarding using Firebird/Thunderbird:

My workplace is using Mozilla as the standard browser and mailnews client. I 
want to use a different browser (Opera). The Thunderbird solution means I will 
have to take care of installing new versions, plugins etc myself - rather than 
having this handled by my IT support people. Also, when I am issued with a 
laptop for travels, it will have Mozilla preinstalled - so just adding Opera  
would be much simpler than installing and configuring Thunderbird, then Opera.

Comment 52

15 years ago
Using Thunderbird should be easy.  Install it, then copy over the mail files in
the Mail directory of Mozilla to the Thunderbird Mail directory.  Besides AFAIK,
Thunderbird still doesn't fully support opening links in the default browser. 
So perhaps when this finally gets implemented 100% correctly, the code can be
put into Mozilla mailnews as well, then you can just stay with Mailnews and use
Opera.

Comment 53

15 years ago
Why I can't use Firebird : 
We plan to move from Netscape 4.75 to Mozilla 1.4.1 in few weeks for all 1600 PC
in my company. As this is professionnal business, we can't take the risk to
install a mail client which is not at least version 1.x, and thus we can't
choose Mozilla Firebird.
At the same time, because of intranet sites incompatibilities with Mozilla (by
use of microsoft specific technologies :-( ), the default browser will be IE6.
And as we use HTML and web links in mails, we need Mozilla Mail to use the OS
default browser. Thus this bug is very annoying for us and if I don't find any
solution, we'll have to choose another mail software, which would be a pity as
Mozilla Mail is good. Unless if Mozilla Firebird 1.x comes soon but as it is 0.3
now, I don't think that 1.x will come within a few months.

Comment 54

15 years ago
Oups ! Please replace Firebird by Thunderbird !

Comment 55

15 years ago
Just noticed that this goes for chatzilla as well: All links are opened in 
Mozilla, no matter what the default-browser settings are.

Comment 56

15 years ago
*** Bug 227075 has been marked as a duplicate of this bug. ***

Updated

15 years ago
Blocks: 163993

Comment 57

15 years ago
Can someone please get me off the list? jmille34@tampabay.rr.com. I don't 
appear to be in the CC list, but I still get the emails. I have switched to 
Thunderbird, and it works great. Thanks

Comment 58

14 years ago
I dont understand why mozilla cannot handle the mailto in the registry properly
the problem:
you are using internet explorer or another browser
but you want to use mozilla mail
once you click on an email windows looks into the registry
if you put "path\mozilla.exe %1" into HKEY_CLASSES_ROOT\mailto\shell\open\command,
mozilla opens a navigator window first and only then the mail client
So you end up with two open windows
Using "path\mozilla.exe -mail %1" does not work any more as it used to in
earlier versions (I think it ever did?)

Comment 59

14 years ago
*** Bug 251449 has been marked as a duplicate of this bug. ***
Product: Browser → Seamonkey

Updated

13 years ago
Assignee: sspitzer → mail
Status: ASSIGNED → NEW

Updated

13 years ago
No longer blocks: 163993

Updated

13 years ago
Depends on: 11459

Comment 60

13 years ago
I wish to request:

For those people who want clicking a ilnk in SeaMonkey Mail to open the DEFAULT
browser, let there be an option,

But:

Let it not totally make impossible the current feature of opening the link in
SeaMonkey Navigator.

For me one of the biggest reasons to stick to SeaMonkey Suite and not shift to
FF/TB is the seamless integration between the two (navigator and mail)
components. I really dig seeing the same options "Open in a New Tab" "Open in a
New Window" etc upon right-clicking a link in SeaMonkey Mail, which I see upon
right-clicking a link in SeaMonkey Navigator.

Adding self to CC.

Comment 61

13 years ago
Product: Core ?

Comment 62

13 years ago
(In reply to comment #61)
> Product: Core ?

Disregard. Sorry.

Comment 63

13 years ago
See xchat for a possible alternative method of handling URLs.

The option of "Open in this application (Mozilla)" and "Open in default
application (Firefox/Thunderbird)" in a right click menu should be possible.

In fact, default action (left click) should be to open in default registered
application and right click should present a menu of all applications capable of
handling the particular URL type. The fall back position can be to open in self
(Mozilla) or in native OS registered app.

Either way, there needs to be some level of flexibility.

BTW: This bug has to be one of the longest lasting BZ entries I've ever
participated in. Almost 4 years in this bug and about 18 months in it's previous
incarnations. I recall raising this issue back in 1998 with a response along the
lines of "this will be addressed in the next release of Navigator."

Comment 64

13 years ago
(In reply to comment #63)

> BTW: This bug has to be one of the longest lasting BZ entries I've ever
> participated in. Almost 4 years in this bug and about 18 months in it's previous
> incarnations. I recall raising this issue back in 1998 with a response along the
> lines of "this will be addressed in the next release of Navigator."

Please see http://forums.mozillazine.org/viewtopic.php?t=305602 where I have
started a thread for "Forgotten Bugs". Your contributions are most welcome! (In
fact, I'm a bit sad that noone has shown any enthu for this apart from me.)

Comment 65

13 years ago
Note, in Mac OS X, at least as of 10.4.2, you can only change the default
browser via the Safari browser preferences.  Uggly.  I haven't tried it with
Mozilla Mail, but Thunderbird *does* open whatever browser is set to sys default
by the Safari web browser.

(In reply to comment #39)
> As with bug 11459, this bug is essentially solved (for Windows at least),
> except for the lack of a specific UI.
> 
> In your prefs.js or user.js file, add these lines:
> 
>   user_pref("network.protocol-handler.external.http", true);
>   user_pref("network.protocol-handler.external.https", true);
> 
> Voila.  Mozilla Mail will now open links in the system-defined browser (that
> is, the browser specified in   HKEY_CLASSES_ROOT\mailto\shell\open\command
> in the Windows registry).
> 
> NOTE: this will also cause the external browser to be launched from within
> the Mozilla browser, either by clicking an http link or entering an http URL
> into the address bar.  If you *never* want the Mozilla browser, that shouldn't
> be a problem.  If you sometimes want the Mozilla browser, this fix is not
> usable.
> 
> I think this should work for MacOS X, as well -- the equivalent solution for
> the mailto: protocol does.  Linux/Unix people who want to take advantage of
> this preference, see the discussions in bug 56478 and (Gnome users) bug 140635.

Comment 66

11 years ago
Right click on the link in the email in Outlook and select view source; from here you can find the url, copy and paste it direct into Mozilla/ Firefox. Tedious but it works.

Comment 67

11 years ago
JS_DGashTableOperate in dynamic link Library js3250.dll

This is the error message I get when I try to browse to a URL defined in Thuderbird email
Assignee: mail → nobody
QA Contact: esther → message-display
Target Milestone: Future → ---
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