crash, helpwanted, testcase, topcrash+
215 bytes, text/html
When visiting this page and exiting Firefox, it will crash. It doesnt crash directly after visiting a page with the WMP9 plugin, it will crash when you exit the browswer. I couldnt reproduce this on a Windows XP, only on Windows 2000 with a fresh profile and no extensions. Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8a2) Gecko/20040525 Firefox/0.8.0+
Related could be Bug 201843, any Talkback data?
Yes, these bugs are almost identical. Though that one is for Mozilla suite and appears when you use the workaround in bug 193883, comment 15. This workaround is not needed with the installer version of Firefox. WMP9 works fine. This seems to be Windows 2000 only.
I'm on Windows XP and have seen crashes where I close pages that have embedded WMP stuff in them. I am using the latest version of WMP, whatever that happens to be at this time.
Requesting blocking 1.0, since this crash is 100% reproducible on every windows 2000 machine with wmp9 installed.
(In reply to comment #4) > Requesting blocking 1.0, since this crash is 100% reproducible on every windows > 2000 machine with wmp9 installed. Have you verified that the crash occurs on the AVIARY_1_0_20040515_BRANCH ?
yes, just tested with: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040526 Firefox/0.8.0+ and it crashed
Created attachment 149903 [details] Minimized Testcase. 100% reproducable on Windows 2000 Open this, close the browser --> crash.
Microsoft has released WMP 10 beta. It may also be worth it to test on WMP 10 beta too, so that we can ensure proper workage with the next generation WMP.
Will test with WMP10 as well when (if) they release a version for Windows 2000.
Summary: Firefox crashes on exit if page containing WMP9 plugin was visited → Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ]
plugin related -> dveditz. +ing for RC1 for investigation. If this is WMP9's problem there may be little we can do.
Assignee: firefox → dveditz
Assignee: dveditz → jst
Johnny - can you see if you can reproduce this bug and if you find a way of catching somewhere in our code before the crash, then yay, if not we have to minus. You can use Moco (my Windows 2000 machine) to test if you like - it has a build environment set up on it.
*** Bug 201843 has been marked as a duplicate of this bug. ***
*** Bug 254469 has been marked as a duplicate of this bug. ***
Flags: blocking-aviary1.0PR+ → blocking-aviary1.0PR-
Adding topcrash info for tracking. This has been a topcrasher for a long time (in the top 10 since FF091), but has been difficult to reproduce. You can look up crashes by the wmp.dll stack signature at http://talkback-public.mozilla.org/talkback/fastfind.jsp.
Summary: Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ] → FF10PR1 Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ]
(In reply to comment #14) stack signatures aren't that useful because they don't point to mozilla source code. It looks like it's a crash occurring in some wmp.dll internal thread. I've had similar WMP crashes with IE6 in the past. I've found that it happens more consistently when I had several windows opened, several WM players at the same time. Maybe WMP doesn't like to be instanced several times in the same process. now I don't crash IE6 anymore and I don't crash Firefox 1.0PR with the test case (win 2003) maybe because I've probably updated WMP since then (maybe talkback can tell what version of wmp.dll is crashing).
(In reply to comment #15) > I don't crash Firefox 1.0PR with the test case (win 2003) This seems to be Windows 2000 only
I've gone through a lot of the websites mentioned in the latest Talkback data for this crash on a Win2K machine and can't get a crash. I've tried opening up streaming audio and video on those sites with wmp and watched them one at a time and also played multiple feeds at once...and then tried closing the media windows and browser different ways with no luck. If anyone is able to come up with a solid reproducible url and steps, please post the here. This is a major crash on Win2K and would be nice to fix for 1.0. Adding helpwanted keyword.
Sorry, forgot to mention that the testcase in this bug didn't crash for me either. Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20041001 Firefox/0.10.1 is the build I'm using. Jose: Can you try reproducing this with the latest Firefox 1.0 PR release (and/or with a recent nightly 0.9 build, like ftp://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2004-10-08-07-0.9/ ? Thanks.
WHOA! While trying to reproduce the bug (which's been annoying me for a while now) I found an alternative way to crash Firefox reliably with the same test case but totally different outcome. Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20040913 Firefox/0.10.1 Windows 2000 0. Start Firefox 1. Go to http://www.computermusic.co.uk/tutorial/features.asp, wait until it loads, and wait for another couple of seconds. just to be sure. 2. Go to the test case, http://gui.muc.domeus.com/test/crash.html, wait till it loads, wait for another couple of seconds. 3. Close Firefox. You get a dialog: XPCOM:EventReceiver: firefox.exe - Application error The instruction at "0x03a4d878" referenced memory at "0x0016e034". The memory could not be "read". Addresses tend to change. Hope this helps.
http://plugindoc.mozdev.org/important.html#WMP I don't have a clue where else to say this, but I think the reference on this page either has to be moved or deleted. Sorry if I should have done something else with this information, I'm just some guy dropping by and having the same problem (FF 1.0PR, Windows 2000 SP4, Java 1.4.2, WMP9). I added the registry patch listed on the site above to get FF to accept WMP9 instead of 6, and was able to reproduce the bug immediately. I have had more crashes with memory errors when exiting FF, I'll try to get a definite lead on when / why this happens with me. Hoping this was at least a little bit helpful.
(In reply to comment #20) > http://plugindoc.mozdev.org/important.html#WMP can you post some talkback IDs ? maybe you could uninstall java and see if it's still crashing ? note the wmp.dll and wmp dll plugin version in this bug ?
blocking-aviary1.0- since we're unable to reproduce this. If more clues materialize, do let us know here.
Flags: blocking-aviary1.0+ → blocking-aviary1.0-
(In reply to comment #22) > blocking-aviary1.0- since we're unable to reproduce this. If more clues > materialize, do let us know here. Have you read #19? It's 100% reproducable on my setup (Windows 2000)
This is definitely a Win2k-specific issue. I've seen it reproduced by many people on Win2k (including myself), but never on any other platform. Removal of installed JRE will always stop the crash on exit. Since that isn't really an ideal solution, we're going to have to keep looking and see what we can find.
Always reproducible for me on various Windows 2000 machines. Have resorted to going to the registry to remove key that associates Firefox with WMP (though it means most sites with Windows Media embedded no longer work), so that I wouldn't get the error message. Currently using: Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20040913 Firefox/0.10.1
(In reply to comment #24) > This is definitely a Win2k-specific issue. I've seen it reproduced by many > people on Win2k (including myself), but never on any other platform. > > Removal of installed JRE will always stop the crash on exit. Since that isn't > really an ideal solution, we're going to have to keep looking and see what we > can find. Have you tested with the latest JRE (1.5/J2SE5.0) from Sun?
(In reply to comment #23) > (In reply to comment #22) > > blocking-aviary1.0- since we're unable to reproduce this. If more clues > > materialize, do let us know here. > > Have you read #19? It's 100% reproducable on my setup (Windows 2000) Of course I have, and I know some people see this, but the point is, *we*, the developers who may be able to fix this, have not been able to reproduce this yet, no matter how easily you, or anyone else here can reproduce it.
>Have you tested with the latest JRE (1.5/J2SE5.0) from Sun? I've been using JRE 1.5.0 for a while (was using the beta, and installed the final version last week), and was still getting this error. Just uninstalled it and tested, without Java installed, I don't get the error message.
Kyle, any clues as to how the Java plugin changes things here?
no idea. I don't even see any java-related content in the test pages.
Summary: FF10PR1 Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ] → FF10RC2 Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ]
This seems to be 100% reproducable for me too (Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041106 Firefox/1.0).
This only seems to affect the WMP 9.0 plugin, but works fine with the 6.4 plugin. To reproduce: 1) Rename firefox.exe in HKLM\SOFTWARE\Microsoft\MediaPlayer\ShimInclusionList 2) View this bugs attachment (or any page with embedded WMP) 3) Close firefox - no crash :) 4) Rename the key back 5) View this bugs attachment (or any page with embedded WMP) 6) Close firefox - crash
I can confirm that uninstalling java 1.3 from my PC fixed the crash. i'll try to install back jre1.3 and see whether i can reproduce the crash again. using firefox 1.0 on win2k sp4. wmp 9.00.00.3075
*** Bug 268933 has been marked as a duplicate of this bug. ***
I installed back jre1.3.1_12 and the crash is back. I get no talkback although I have it activated. M y s t e r y :)
Updating summary since this is still a topcrash for Firefox 1.0. Marius: Can you check your components folder to see if talkback.exe and master.ini files are there. If they are, then not sure why Talkback isn't working. Also, have you tried upgrading Java to 1.5? A lot of Java related crashes have gone away for people after upgrading. Try that and let us know if you still crash. Thanks.
Summary: FF10RC2 Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ] → FF10 Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ]
Both of them are there. I get Talkback when I run testcase from bug 231776. However, not with the testcase in this bug. I'll try jre1.5.
I uninstalled jre1.3.1. No crash. Installed jre1.5. I still get the crash.
Marius, could you try to remove any npoji*.dll npjpi*.dll npjava*.dll you might have in the plugins folder of your firefox setup, restart firefox, type about:plugins (java should be there, the java plugin should be found in the JRE folder), and see if you still get the crash ?
This is 100% reproducible for me. I have tried emptying the plugins folder and disabling plugins in the options dialog but still get the problem. The only thing that seems to fix it (I haven't tried uninstalling JRE) is disabling Java in Web Features.
Bernard: I don't have these files in plugins folder.
I have a theory on this crash. I believe that this crash is related to wmp9.0 and java. It seems that wmp9.0 is using java for some reason. Here's why. about:plugins lists 3 files for WMP - npdsplay.dll, npdrmv2.dll, npwmsdrm.dll. These files are in C:\Program Files\Windows Media Payer. The folder also has files npdrmv2.zip, npds.zip. They look related to plugin files and these zip files contain java classes. That would explain no talkback and no crashes without sun java. It could very well be that WMP9.0 plugin for mozilla is buggy.
Marius: Have you tried using Filemon (http://www.sysinternals.com/ntw2k/source/filemon.shtml) or APIMon (http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/apimon-o.asp) to see what's going on when you run the WMP plugin? If I get a chance I might give it a go, but there tends to be a lot of stuff to look through.
I've got two talkback reports: TB1884884W, TB1887070Z. I was testing this all day yesterday. David: apimon doesn't work with firefox. It wouldn't start the exe. filemon shows this before crash: CLOSE C:\PROGRA~1\MOZILL~1\chrome\classic.jar SUCCESS CLOSE C:\PROGRA~1\MOZILL~1\chrome\toolkit.jar SUCCESS CLOSE C:\WINNT\system32\wmp.dll SUCCESS CLOSE C:\WINNT\system32\STDOLE2.TLB SUCCESS CLOSE C:\WINNT\System32\msdxm.ocx SUCCESS CLOSE C:\WINNT\System32\wmpdxm.dll SUCCESS WRITE C:\WINNT\system32\config\SysEvent.Evt SUCCESS Offset: 41520 Length: 520
Marking topcrash+ since this has moved into the #1 topcrash spot for Firefox 1.0.
Keywords: topcrash → topcrash+
This may be of help. Using Java 2 Runtime Environment, SE v1.4.2_06 on Win2k, and Netscape 4.8, I get the same kind of crashes on exit, and also sometimes after a couple "refreshes" of the page with the media player. Uninstalled the JRE, fixed mozilla suite and NS 4.8 for me.
100% reproductible for me on a fresh Windows 2000 Server setup, build 2195 service pack 4 with *all* updates, of course I've installed the latest WMP 9.00.00.3250, I've also installed java 1.5_01. I notice that npoji60.dll is on the call stack (deep) when the crash occurs. Removing firefox.exe from the windows media player "ShimInclusionList" registry key works for me (now firefox just uses WMP 6 and it's ok for me) Could this trick be considered for Firefox 1.1 on Windows 2000 ?
I don't get the crash anymore with 20050222 firefox trunk build. I was using a zip build.
TB4516983W still get crash with win2k 5.00.2195 sp4 jre Version 1.5.0 (build 1.5.0_02-b09) wmp 9.00.00.3250 Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.6) Gecko/20050223 Firefox/1.0.1 installed using Firefox Setup 1.0.1.exe file ver 22.214.171.124 had uninstalled and deleted previous folder
only crash with no talkback if no java system tray icon talkback only occurs with crash if java system tray icon was present
I have found the following "workaround": On my Page I add an iframe with the player only when needed. I used to remove the the iframe upon playStateChanged Event >stopped< from my DOM tree. This always crashed my page in FF 1.0 and 1.0.1 I now do no longer remove it but instead reload the page in the event handler and no longer experience any crashes.
Its 100% reproduceable for me on a WinXP setup. Heres a talkback id: TB5805971Y Crash on exit Client version: Mozilla/5.0 (Windows; U; Windows NT 5.1; da-DK; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
This continues to be a topcrasher for Firefox 1.0.x releases. The 2 stack signatures in the summary are the #3 and #8 topcrashers for Firefox 1.0.4 respectively. Has anyone else tried the workaround in comment #51? If it works, perhaps we can relnote it or educate web developers to fix their sites to not crash.
Summary: FF10 Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ] → FF10x Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ][@ 0x56ff8b90 - wmp.dll]
*** Bug 275660 has been marked as a duplicate of this bug. ***
*** Bug 291752 has been marked as a duplicate of this bug. ***
This is basically the one and only glaring bug I experience in Firefox. Been a user since 0.6 and got much love for good ol' Firefox. This bug has been around a long long time. It's almost painful... But alas I do love my Firefox! I just voted for the bug but beyond that I'd like to offer my help in any way I can. I'm not much of a web author so me testing out the suggested workaround from Comment #51 isn't too feasible. I mean from the page authoring side it isn't. If someone authors the workaround in a webpage I'd be more than happy to test it from the client side. My environment is as follows: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4 Windows 2000 Professional Service Pack 4 JRE - Java Runtime Environment 1.5.0_02 Windows Media Player Plug-in Dynamic Link Library npdsplay.dll - version 126.96.36.1998 Windows Media Player Core wmp.dll - version 188.8.131.5275 Additional information such as video card driver version or further system specs are available on request. Thank You.
cured?!! I just updated my JRE. After viewing windows audio and windows media content on a few different sites it seems the error is no longer occurring. My environment is the same as described in comment #56 except for the fact that I upgraded to: JRE - Java Runtime Environment 1.5.0_04 (Java(TM) 2 Platform Standard Edition 5.0 Update 4) I am really pleased right now. :) (but almost in disbelief) Can anyone else confirm that updating the JRE to 1.5.0_04 in fact resolves the symptoms of this bug?
For clarification I'd like to mention that in the previous post I meant to say, "After viewing windows audio and windows **video** content on a few different sites it seems the error is no longer occurring.". Additionally the 'Minimized Testcase. 100% reproducible on Windows 2000' attachment at the top of this bug report is now free from the error/bug symptoms.
For what it's worth, I do not need to visit a page containing java and/or embedded video to reproduce this crash on exit. Start Firefox. Look at my homepage (vanity blog/domain using CSS & an image or two. No video. No java) Close Firefox -> Crash. According to the Java Updater in Control Panel, I have the latest version of Java.
Java Runtime Environment 1.5.0_04 fixed it for me too running win2k sp4 Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4 (In reply to comment #57) > cured?!! > > I just updated my JRE. > > After viewing windows audio and windows media content on a few different sites > it seems the error is no longer occurring. > > My environment is the same as described in comment #56 except for the fact that > I upgraded to: > > JRE - Java Runtime Environment 1.5.0_04 > (Java(TM) 2 Platform Standard Edition 5.0 Update 4) > > I am really pleased right now. > :) > (but almost in disbelief) > > Can anyone else confirm that updating the JRE to 1.5.0_04 in fact resolves the > symptoms of this bug?
using java updater didn't update to 1.5.0_04 for me i had to download the update from java.com (In reply to comment #59) > For what it's worth, I do not need to visit a page containing java and/or > embedded video to reproduce this crash on exit. Start Firefox. Look at my > homepage (vanity blog/domain using CSS & an image or two. No video. No java) > Close Firefox -> Crash. > > According to the Java Updater in Control Panel, I have the latest version of Java.
Updated Java to 1.5.0_04, restarted browser. No change; I still get a crash on close no matter what pages I view. Doesn't matter if there is or isn't java, video, whatever. Always crashes on close. TB Incident: TB7141497K
I'm in the same boat, based on my testing, what I observed is that if I tempoirly removes the registry entries from the windows 2000's registry that was applied by the patch, reverting to windows media player 6.4 controls, Mozilla 1.7.8 does not crash on exit if I used media player's plugin in enbedded videos If I put it back, it coes crashes with error telling me memory cannot be either 'written' or 'read'. It is still happening Also, WMP10 will only be used on Windows XP.
Only two crashes in current DPa1 talkback, and comments suggest the newest version of java fixes this. Chris Hilts is seeing a different crash based on the talkback report.
Flags: blocking-aviary1.1? → blocking-aviary1.1-
Installed JRE 1.5.0_04 on five separate W2K machines. No longer experience the problem on any machine.
JRE 1.5.0_04 fixes the problem. WFM on all Firefox releases from 1.0 to 1.6 and nightly Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9a1) Gecko/20050827 Firefox/1.6a1 - the same Windows 2000 machine that used to crash Firefox before.
This still doesn't work for me. Upgraded to Mozilla 1.7.12, Java 1.5.0_04, WMP 9.0 -- still crashes on exit every time. Using latest Windows 2000 OS. Latest crash: TB10145509Q.
*** Bug 310896 has been marked as a duplicate of this bug. ***
I am also still having this issue. I've tried moving to the nightly builds of Deer Park, but the issue remains there as well. TB10140388Z is the most recent talkback.
I originally filed bug 310896 before I saw this. My talkback showed a stack trace of simply "wmp.dll". I had Java 1.5.0, got the exception on a clean install/clean profile. Upgrading from 1.5.0 to 1.5.0_04 fixed it, no more error. Windows 2000 Firefox 1.0.7 Java 1.5.0 (fixed with 1.5.0_04) WMP 9.00.00.3250
*** Bug 311297 has been marked as a duplicate of this bug. ***
anyone have updates on the status of this? are their any configurations that can still be set up to reliably crash when latest updates of wp9, java, win2000, and firefox 1.5.x? Jeff Johnson https://bugzilla.mozilla.org/show_bug.cgi?id=244713#c67 and Chris Hilts seem to have the only configs that are crashing at this point. https://bugzilla.mozilla.org/show_bug.cgi?id=244713#c69 can we get updates on the configs of those systems, and if possible talkback reports of the crashes seen on any systems where related problems still exist with the test case attached? be good to close this one out and start with new bugs if the current problemns are unrelated to the orginal reports
Summary: FF10x Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ][@ 0x56ff8b90 - wmp.dll] → win2k and old JRE on FF10x Firefox crashes on exit if page containing WMP9 plugin was visited [@ wmp.dll ][@ 0x56ff8b90 - wmp.dll]
lets do that.... WFM... Reopen and add stack trace if anyone can still reproduce
Status: NEW → RESOLVED
Last Resolved: 12 years ago
Resolution: --- → WORKSFORME
Crash Signature: [@ wmp.dll ] [@ 0x56ff8b90 - wmp.dll]
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