Open Bug 272328 Opened 17 years ago Updated 2 years ago

New Mail Notification Icon remains in Taskbar until manual "get new mail",

Categories

(Thunderbird :: General, defect)

x86
All
defect
Not set
minor

Tracking

(Not tracked)

People

(Reporter: griffjon, Unassigned)

References

Details

(Keywords: helpwanted)

Attachments

(1 file)

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

When new mail is received, and read, the new mail icon does not disappear,
unless user manually checks for new mail on the server.

Reproducible: Always
Steps to Reproduce:
1.In windows, receive new mail
2.read it
3.Icon's still there!



Expected Results:  
Ideally, the icon should IMNSHO disappear after the event (new mail received)
has been dealt with (read).  However, unread mail that hasn't been freshly
received shouldn't activate the icon, nor keep it from deactivating
that is what happens, usually - it disappears when the new mail is read.
(In reply to comment #1)
> that is what happens, usually - it disappears when the new mail is read.

the bug is that this _doesn't_ happen ;-)
actually, when u read unread messages, it goes away. when u delete unread
messages without reading them, it stays until thunderbird checks ur mail again.

1.0 (20050114)
From my testing, it will leave the icon in the system tray if you have a filter
that files the message in a local folder.  

If you then go look at the message in the local folder, the icon stays in the
system tray.

If the message stays in the account folder and you can act on it there, however,
the icon is cleared.
i have no filters. and i dont use the local folders. if i just delete messages
w/o reading them, the icon stays until i manually check messages. if i read
them, it goes away.
I have seen the same problem.  I hope this gets fixed, because it is a major
useability problem.

In my case, I have setup filters that move all mail in the Inbox to one of several
local folders.
So, whenever I get the new mail icon appear in the taskbar, I switch to
Thunderbird and click on the local folder that has the new mail.

But even after I've read the new mail, Thunderbird keeps showing the new mail
icon.

It forces me to click the Inbox folder (even though it is empty) to make the
new mail icon to go away.

Expected behavior: Once all the new mail has been read/marked read, Thunderbird
should hide the new mail icon.

If that is too difficult, I would then have Thunderbird hide the new mail icon
as soon as you bring Thunderbird to the front and click on any folder.
Another instance in which this behavior is annoying is when you have two mail
clients sharing an IMAP mailbox. When the other client marks a message as seen,
Thunderbird sees the change and updates the local mailbox view, but it doesn't
remove the new mail notification icon until you either manually check for new
messages or switch to a different IMAP mail folder. Thunderbird should remove
the icon when it updates the mailbox.
This is the same issue as Seamonkey bug 222068, which is just another 
manifestation of bug 116181.  The issue with the tray is definitely in all 
Windows, and I think also in Mac, but Linux doesn't have a tray.
Status: UNCONFIRMED → NEW
Ever confirmed: true
OS: Windows XP → Windows 98
Flags: blocking-aviary1.1?
(In reply to comment #7)
> Another instance in which this behavior is annoying is when you have two mail
> clients sharing an IMAP mailbox. 

This is further manifested in the notification when Thunderbird reports, for
example, "25 new messages" when it means that 25 messages moved to or from the
IMAP Inbox since the last mail check of this client. Wouldn't it make more sense
for TB to report on the number of unread messages?
Hardware=All?
OS=All
that means it happens to everybody.
sorry for the bugspam but I know what it means...I was saying in this bugreport
Hardware might need changed to All since in Comment 8 said something about also
on the mac, and OS to ALL since the reporter of this bug is using WIN98 while
myself and others using XP and also see this bug.
oh, sorry. yeah, im using xp too. but only someone with proper privileges can
change it. and i dont have those. no one with them is worried about fixing this
annoying bug. hopefully, it will be made a blocker for 1.1 and fixed soon.
not a stopper. will take a fix if someone contributes one. I haven't run into
this myself yet. 
Flags: blocking-aviary1.1? → blocking-aviary1.1-
Keywords: helpwanted
In my case (version 1.0.2), I use mainly IMAP, and have a POP3 account also. The
only way to get rid of the new message tray icon (after having read all the new
messages) is to select the inbox on the POP3 account and go back to the IMAP
inbox. The tray icon doesn't dissapear just by checking mail again.
im using version 1.0+ (20050320). when i get a new email, if i read it, the icon
goes away. if i delete it without reading it, the icon stays until i check for
new mail.
Attached image screenshot
i figured id put a screenshot out here to illustrate the problem.
nota bene: look over on the left. there are no new messages. look at the
taskbar. the icon is still there.
I have also experienced this bug on Windows XP Service Pack 2 (all Windows
Updates as of 14 April 2005.)

I disabled the "preview pane" in my Thunderbird so I only had to deal with
headers, since most spam I want to get rid of, I can detect from the headers.

The problem exists for me that the new mail icon pops up appropriately, but if
the new messages come in to the active (highlighted) mailbox, and I delete the
new messages without ever having them "open", the new mail icon stays.  I later
mistake it for me having new mail and go to check, but find nothing there...
because the icon never went away.

The only ways I can make it go away without having preview pane on is:
1. Open the message by double-clicking the header.
2. Clicking on another mailbox folder (such as the Trash.)

I don't know if the others might have similar situations, but I do know that if
I have preview pane turned on, this doesn't happen.

I tested this on 14 Apr 2005 (approx: 1:00am Mountain Time) in:
1. A fresh download of Thunderbird 1.0.2 (release)
2. A fresh install (in its own directory) of the nightly build of Thunderbird
downloaded around said time.
3. A fresh install (in its own directory) of the nightly build of Mozilla
Application Suite downloaded around said time.

All three tests proved the same result.  As long as the preview pane was closed
 (or disabled through options) - the mail icon persisted if no mail was opened,
but new mail was deleted.

I don't know if it makes a difference or not, but I delete my messages by
highlighting the header(s) and press Shift-Delete.

I'd also like to note that I do use a message filter to move some messages from
the Inbox to one of three of four other folders.  However, I could be in one of
the non-inbox folders, and see the same behavior as if I were in the inbox when
this happens.

Hope this helps those responsible for this bug to reproduce.
(In reply to comment #18)
> I have also experienced this bug on Windows XP Service Pack 2 (all Windows
> Updates as of 14 April 2005.) ....

I'd also like to note that changing mailboxes (with or without deleting the new
mail) seems to make the new mail icon disappear as well.  This may be
contributing to the lack of reproduction.

The best way I've found to reproduce, is to send myself an email following these
steps:
1. Highlight the folder you know this new email will go to.
2. Send yourself the email.
3. New Mail icon appears.
4. Highlight new mail in the active mailbox.
5. Delete.
6. Icon will remain until you change mailboxes.

Hope this helps.
thats the exact same situation i have except, i delete messages by clicking and
hitting delete or by clicking and dragging them to trash. and i have no filters.
*** Bug 292077 has been marked as a duplicate of this bug. ***
Using TB 1.0.2 this bug (or a very similar one) also manifests with:

IMAP mailbox
Sent messages copied to Inbox (seem to be automatically marked as read (which is
good)) (so I can view email conversations as threads)
Send an email
Minimize TB
Wait 5 mins or whatever for TB to auto-check mail
Popup happens and envelope appears in system tray with "... has 1 new message"
on hover
Double-click > opens TB window
IMAP account has red 'new mail' tiny icon
Inbox not in bold, has no new mail count (correct)
Click Inbox folder > Red thing goes and so does the mail icon in the tray.
*** Bug 308772 has been marked as a duplicate of this bug. ***
Flags: blocking-aviary2.0?
Flags: blocking-firefox2? → blocking-thunderbird2?
Is this bug even still present? I haven't seen it in months.
yeah. its still there.
I still haven't found a reproducible test case for this
Flags: blocking-thunderbird2? → blocking-thunderbird2-
(In reply to comment #26)
> I still haven't found a reproducible test case for this
 
well, it ain't hard. when you get new mail, wait and make sure there is enough time for the new mail icon to appear in the system tray. then delete the new mail without reading it. notice, the new mail icons stays there even though all of the new mail has been deleted. now, either switch folders or do a manual check for new mail. look, it goes away. the new mail icon should go away after you've deleted all of the new mail. if you can't see the bug, you're just trying to ignore it.
I can reproduce the case in comment 27. And the issue in comment 10 with multiple thunderbird IMAP clients is still there, although because Thunderbird distinguishes between 'read' and 'new' mail messages (which I happen to like), it may not be fixable.
(In reply to comment #27)
> when you get new mail, wait and make sure there is enough time for the new
> mail icon to appear in the system tray. then delete the new mail without
> reading it. notice, the new mail icons stays there even though all
> of the new mail has been deleted. 

That's bug 157115.  A similar symptom, which I think is what was originally reported here, is when you filter mail to a different account or to Local Folders.  If all the mail in a particular batch is filtered, then the tray 
icon remains even after *all* the mail is read.  (Normally, the icon is 
cleared on reading the first message in the Inbox, or selecting the Inbox if you're looking at something else.)  That's bug 222068 (suite) and bug 272328 (TB), which in turn are essentially the same as bug 116181.

The only thing this bug reports beyond those others is to mention that if you click Get New Messages, the tray icon is cleared.
> That's bug 157115.
thanks for telling me. i commented about my bug back in comment 3, and nobody told me about 157115. that bug is a suit bug, though.
SIMPLE TESTCASE:

1. You need a pop account with its OWN inbox
2. Create a filter which transfert a mail into a subfolder of the LOCAL folder
3. Check your mail to empty your account and read all your mails
4. Write a test mails to your account which will be filtered by the filter writed in 1.
5. Check your mails on this account
6. Your mail come and is filtered from the account inbox to the local folder
7. Read the mail
8. --> the new mail notification icon remain in task bar, and a red star is attached to the mail account folder. To remove the notification you need to press "get new mail" or click into one folder of the account (for example inbox)
Note to Scott MacGregor:
For the testcase be sucessfull, you have to be sure that all the mails you received  are filtered from inbox to local folder... If you have both mails filtered in local folder and in inbox, and you read all mails in local folders and then in inbox, the notification will be suppresses as it is said in my testcase: 
"To remove the notification you need to press "get new mail" or click into one folder of the account (for example inbox)"
Regarding all the bug reports about notification of mail in Task bar icon, 303421, 222068, 116181 and 157115 (there must be more); I don't see the relation between the envelop appearing in task bar (lower left next to the clock) and "reading mail" that has been commented on.  (Should I be in a different bug report?)
My expectation is to see notification when server(s) has(have) unfetched e-mail.  And after they are downloaded the task bar notification should disappear (which it does not), no matter the read/unread state.
From what I see, it appears that Thunderbird is first updating the ICON and then fetching the e-mail.  Because after the fetch, a manual get new message will clear the icon.  
In comment #33 I forgot to mention that "Automatically download new messages" is NOT checked.  So one expects Tray Icon to show new messages; and after manual "Get Messages" for it to disappear.
Now it requires an additional clicking "Get messages" after download is completed.
 
I too have observed the same behaviour in ThunderBird 1.5.

Even after i read the new mail (doesn't matter whether it is present in the Inbox or is filtered to some other folder) the "new mail" notification still remains in the System tray. I then have to do a manual "Get Message " to make the "new mail" notification disappear from the System tray.
I too have observed the same behaviour in ThunderBird 1.5.

Even after i read the new mail (doesn't matter whether it is present in the Inbox or is filtered to some other folder) the "new mail" notification still remains in the System tray. I then have to do a manual "Get Message " to make the "new mail" notification disappear from the System tray.
Just curious. I still have this Bug, and its been a while since comments revsited. When receiving mail that is filtered to other LOCAL folders, and I read it in local folders (no mail in the "initial" target IN BOX), the indicator DOES NOT go away, until I click in the "Initial" target IN BOX that had the filter on it.

This is VERY annoying, and looks to me that it has been around Since 2004, if not earlier. This is through various build, and is still happening in build version 1.5.0.7 (20060909) (XP User). Should this get Elevated since it affects MANY "power users", and its been around for Sooooo very long? I'd like to see this escalated as a version stopper, to get it rectified.
I get the same problem when I merely delete the new messages.  Uncomplicated setup, just 1 IMAP account.  I have to manually click Get Mail to make the notification go away.
Regression on trunk either on January 9th or 10th. version 3 alpha 1 (20070110).

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a2pre) Gecko/20070109 Minefield/3.0a2pre
Re: 37

Bill, I have the exact same feeling. I can't believe this bug still hasn't been fixed yet. This bug and the related "Bug 222068 – Filtered Mail Does Not Clear New Mail Icon" are still in NEW state with no priority and no schedule for fixing. I'm wondering if there is really any active developers on this project. This should be a CRITICAL BLOCKER UI bug IMO. I get the feeling that developers are just working on whatever new features are tickling their fancy (which is fine), but there is no project management which tracks and follows through on getting these kinds of bugs fixed.

After living with this stupid bug for years now, I have conditioned myself to always click the IMAP Inbox everytime I read my mail which has been filtered into various local folders.  It's one extra click; It used to be extremely annoying, but now I almost don't realize I'm doing it.
I have found a new problem that seems related to this bug, and as it is not fixed yet, I hope someone can work on 'my' problem also.

I maintain the Spamato extension which moves spam messages from a folder (usually an inbox) to a separate junk folder using the CopyService. When a new spam mail arrives, I move it to the junk folder. Unfortunately, the New Mail icon in the tray bar persists although there is no new mail left in the inbox. Also the New Mail marker on the account and inbox is still visible.

It would be great if somebody can fix this issue!
(In reply to comment #39)
> Regression on trunk either on January 9th or 10th. version 3 alpha 1
> (20070110).
> 
> Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a2pre) Gecko/20070109
> Minefield/3.0a2pre

Ale Mand: What are you talking about -- what has regressed?  Why are you posting a build ID from Firefox in a Thunderbird bug?


(In reply to comment #40)
> This should be a CRITICAL BLOCKER UI bug IMO. 

"Blocker" means the program is unuseable; you clearly are getting along fine, with the annoying workaround.  "Critical" means the program is crashing, hanging, or losing data -- none of that applies to your situation.

I share your frustration with the long-term bugs not getting fixed; in fact, 
I included bug 116181 (which is the earliest of all the various bugs about the icon persisting too long) on this page:
  http://wiki.mozilla.org/Thunderbird:Fix_some_longstanding_bugs
I've been able to remove a few bugs from that page since it first went up in March 2005, so it's not entirely hopeless.  But really, this bug is pretty minor compared to a lot of other lingering problems.  How annoying a bug is has little to do with how important it is.
The icon bug for some strange reason disappeared FM until yesterday, when it returned. That's the regression I'm talking about, although I can't say for sure why it regressed.
The build ID version 3 alpha 1 is from thunderbird, and the build ID from Firefox is posted for reference.
That's what I'm talking about mr Cowpoliteness
Hi all,

Using version 2 beta 2 (20070221) in xfce4/ xinerama mode. The new mail notification is being displayed on my secondary screen (whereas the thunderbird is on my first display). 

Shouldn't it follow the screen where the main window is?
Same Problem with me on TB RC1. The Icon doesn't disappear when all new mails are read and deleted. But it disappears later suddenly. In addition, the Pop-Up-Notification does only show the first mail, not the following.

Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8.1.3) Gecko/20070326 Thunderbird/2.0.0.0 - Build ID: 2007032620
QA Contact: general
Same problem:
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071128 SeaMonkey/1.1.7WinXP SP2

I am experiencing that the e-mail system tray envelope icon does not extinguish when I read the e-mail. Seems to happen when only one message is received. If I re-click an account, the envelope extinguishes. I /think/ this is happening on three of my machines. 
Assignee: mscott → nobody
Thunderbird v 2.0.0.14;  Win 2000
I accidentally saw this behavior that means solving this issue must be easy for someone in the know.
1) Thunderbird is open, showed the mail icon.
2) Mouse on the icon showed popup that "... has 5 new message".
3) From WebMail, deleted 4 e-mails.
4) After a 2 minute delay (my setting for check for new messages every ...) I heard a beep and the popup now shows  "... has 1 new message".

This shows that mail checking is always working, but when reporting ZERO new messages the icon is not removed from the task bar, because I see the last popup message remain when all e-mails are removed.
(In reply to comment #47)
> Thunderbird v 2.0.0.14;  Win 2000
Allow me to improve on my previous report:
1) Popup on the mail icon shows  "... has 1 new message".
2) Added another e-mail by sending one.
3) After a 2 minute delay (my setting for check for new messages every ...).
4) Popup still says   "... has 1 new message".
5) Downloaded the e-mails with Thunderbird.
6) Sent another e-mail.
7) Popup on the mail icon shows  "... has 1 new message".
8) Sent another e-mail and two minutes later popup on icon shows  "... has 2 new message".

So for now, my conclusion is that the notification is not working in a consistent manner.  It seems after downloading, something is different, and the process is not easy to repeat.
(In reply to comment #48)
> (In reply to comment #47)
> > Thunderbird v 2.0.0.14;  Win 2000

After sending comment 48, I received the notification on the server.  Waited over three cycles (6 minutes and I see the modem's activity every two minutes) of Thunderbird checking.  

 Popup on the mail icon shows  "... has 2 new message".  Instead of THREE.

So it sometimes works, and sometimes doesn't !!!
Duplicate of this bug: 461015
Jeff, Grayson, see bug 232104 which is about deletion
OS: Windows 98 → All
This issue similar to Bug 352080 is now at Mozilla 12.0
(was not in 11.0) Platform is Windows 7 x64
Nine years later, and this is still confirmed happening. I'm on Windows 7 X64, Thunderbird 17.0.8. Notification icon NEVER disappears until I click on a folder other than inbox.
Yes, unbelievable - nine years.  I never had this problem when I was subscribed to Road Runner but now with gmail POP-3 this has been an ongoing problem that is really irritating.  Apparently there is no longer any Mozilla support.
(In reply to Dale from comment #54)
> Apparently there is no longer any
> Mozilla support.

No direct support, that's true:
http://www.engadget.com/2012/07/06/mozilla-giving-thunderbird-the-effective-axe/
My work-around was to disable the TB notifications and use the "Mailbox Alert" extension.  This has been working great.

Since my wife and I share the same email account it was necessary to switch back to pop3 so my mail doesn't get marked on my pc as read when she views it on the other pc.
Summary: New Mail Notification Icon remains in Task Bar until manual "get new mail", → New Mail Notification Icon remains in Taskbar until manual "get new mail",
 Reported:
14 years ago
Still present in 52.8.0.  After getting new mail, if the filters kick in that mark the mail as read, the the icon stays up even if  there is no new unread mail left.
(In reply to rybak-a-v from comment #59)
> Still present in 52.8.0.  After getting new mail, if the filters kick in
> that mark the mail as read, the the icon stays up even if  there is no new
> unread mail left.

Confirming this.
(In reply to rybak-a-v from comment #59)
> Still present in 52.8.0.  After getting new mail, if the filters kick in
> that mark the mail as read, the the icon stays up even if  there is no new
> unread mail left.

https://bugzilla.mozilla.org/show_bug.cgi?id=222068
See Also: → 222068
Posting to follow.  I'm curious to see if this bug outlives me.

Is it still present in 60.x?

I can no longer reproduce this in 60.7.1
Will update if I see it re-occur

(In reply to Nye Liu from comment #64)

I can no longer reproduce this in 60.7.1
Will update if I see it re-occur

Good to hear. Anyone else still seeing this on 60.7.1 (or betas)? Maybe after 15 years it can finally be closed? ^_^

I concur and "vote" to move it to closed.

Sadly I'm still seeing this on 68.6.0

Runing beta 75.0b2 and see OPPOSITE problem. Icon shows when mail first arrives, then disappears within a few seconds.

Runing beta 75.0b2 and see OPPOSITE problem. Icon shows when mail first arrives, then disappears within a few seconds.

Maybe getting this "assigned" to an individual will help get it prioritized.

That, or what about the student coding program? Is that still a thing? You'd think with a bazillion kids and college students now at home, some of them might be willing to take on some programming skills enhancement. Just an idea.

(In reply to Common Sense from comment #67)

Sadly I'm still seeing this on 68.6.0

I doubt it makes much difference but is this 32-bit or 64-bit TB?

(In reply to doug2 from comment #69)

Runing beta 75.0b2 and see OPPOSITE problem. Icon shows when mail first arrives, then disappears within a few seconds.

I doubt it makes much difference but is this 32-bit or 64-bit TB?

Happens to be 64-bit. However, I have another Win-10 machine running 32 bit. I checked and the icon was (seemed to be) persistent with 3 unopened pieces of mail. Opened / closed the first one (only) and the icon disappeared - confirming this bug. That is not the behavior on this 64 bit installation where the icon disappears after a few seconds whether mail read or not.

(In reply to doug2 from comment #72)

Happens to be 64-bit. However, I have another Win-10 machine running 32 bit. I checked and the icon was (seemed to be) persistent with 3 unopened pieces of mail. Opened / closed the first one (only) and the icon disappeared - confirming this bug. That is not the behavior on this 64 bit installation where the icon disappears after a few seconds whether mail read or not.

It would be odd for it to be 32-bit specific. Your 32-bit Win10 machine is also running 75.0b? I guess we'd need more folks to weigh in. I'm still on 71.0b x64 myself and it doesn't happen for me. Maybe once 78 ESR comes out it'll help for the 32-bit folks. TBD?

I'm on the 32-bit TB version here on a Win10 64-bit machine.

(In reply to Common Sense from comment #74)

I'm on the 32-bit TB version here on a Win10 64-bit machine.

I just switched to 64-bit TB now and it has the same problem.

My setup in TB is like this, I have a Search folder that is showing me today's mail from all accounts, both unread and read.
So when a new mail arrives it always shows there so I can read them, some has been moved to local folders and some are still in the inbox of the account, and it seems it's the ones that has been moved that cause the problem.
When I read a mail that has been moved it gets marked as read there in the search folder but I see on the account it originated from that it's still "blue" i.e has unread mails in it but there is no (1) indicating unread mail. If I at that point go to the inbox where it used to be the icon disappears from the taskbar.

I don't know if this helps or even make sense but thought I'll try to help in the hunt for the bug.

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