Closed Bug 246143 Opened 21 years ago Closed 20 years ago

Unread Mail count should be retrieved from default email application (rather than registry)

Categories

(Firefox :: Toolbars and Customization, defect)

Product:
Firefox
Component:
Toolbars and Customization
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
major

Tracking

()

Status:
RESOLVED WONTFIX

People

(Reporter: u88484, Unassigned)

References

Details

(Keywords: useless-UI)

Attachments

(1 file)

Picutre of what Mail Icon I'm talking about
11.83 KB, image/jpeg
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040609 Firefox/0.8.0+ Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040609 Firefox/0.8.0+ Please see attached picture to see what I'm talking about. It says I have 27 emails when I do not have any new emails. I had 27 earlier in the day but I have marked them all as read and moved them into another folder and still 27 shows, even after a reboot. Reproducible: Always Steps to Reproduce: 1. Click or hover over the Mail icon in the toolbar Actual Results: Shows Read Mail (27 New) Expected Results: Whatever it should show when no emails...I'm guessing it should says "No New Mail" or "Read Mail (0 New)" Newest nightlies of Firefox and Newest Thunderbird, also happend with the .6 release of Thunderbird. I did a clean install of Thunderbird when I installed the Nightly and Firefox still shows 27 new.
This bug is still present in the 0.9 release with a fresh install
This bug is still present in the 0.9, 0.9+, 9.1, and 0.9.2 releases with a fresh install.
sorry to "bump" this but am I the only person that expirences this bug?
Mine's always set to "1 mail", regardless of how many mails I have. My mail client is Outlook Express, if that matters.
I have the same problem... 45 new emails. (3rd August build inside) + Thunderbird nightly installed.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2 Thunderbird version 0.7.2 (20040707) I finally realized that it is getting the number of emails from my hotmail account. I pretty sure the same way XP does when you click your username to sign in it shows how many emails you have. Thunderbird is set as default mail client and i do not have outlook or outlook express installed but i do have MSN Messenger installed. Also could this have something to do with using the zips and not the installs?
Forgot to add that still does same thing with MSN Messenger off and and opening Firefox back up. So its somehow gets the info from the passport that is tied in with the system. another thing is when I click in the menu on Read Mail (130 New) it opens Thunderbird (like it should) but it was displaying the wrong ammount of emails.
i got the same bug. it doesnt seem to matter waht OS,mail or FF ver your running either. (im running XP, Outlook2k3 and FF.9.3 if it Does matter).
Did you use the installer or zipped to load Firefox on your computer?
Flags: blocking-aviary1.0?
How many new messages does the login screen say you have?
the exact same ammount as the firefox mail icon and MSN messenger. 132 messages now started out with like 14 since the 8.0 release
So is this staying for 1.0PR or will we take this out? It really serves no purpose since its function seems to go to whatever mail service that is being called by Windows.
Removing the number, until a "better" implementation can be found, would fix this bug - the functionality needn't be removed.
Ya because even when I click Read Mail (141 new), Thunderbird opens...very weird
(In reply to comment #14) > Removing the number, until a "better" implementation can be found, would fix > this bug - the functionality needn't be removed. True. Hide it like has been done with so many other features which aren't working yet.
Summary: Mail dropdown box and hover over box does not reflect # of emails. → Mail notification does not read from the default email client with zipped builds
Flags: blocking-aviary1.0? → blocking-aviary1.0-
Mine always says 35 new mails. I'm blocking it now untill it's fixed.
Severity: major → blocker
Summary: Mail notification does not read from the default email client with zipped builds → Mail notification reporting inncorrect number of emails
I also wanted to add that I used the installer, and started with a clean install, deleted profile and old directory, reg files cleaned, and it still says 35. I also don't have a .net passport account, nor do any of my email clients have 35 new messages. (Outlook or thunderbird) Also none of my web emails have that many new messages. I can't seem to figure out where it's getting this number from.
*** Bug 259457 has been marked as a duplicate of this bug. ***
Severity: blocker → major
Blocks: 262161
No longer blocks: 262161
*** Bug 260885 has been marked as a duplicate of this bug. ***
Mine always says 0, no matter what. I also think this should be removed til it works, confusing.
""Not to downplay this bug, but AFAIK that's a Windows XP problem rather than Firefox. The number may be stored in the registry here: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail If Firefox is using that as it's basis for # of unread mail, then that would be where the problem lies since it's nearly always completely wrong. http://www.google.com/search?hl=en&lr=&client=firefox-a&q=unread+mail+mru&btnG=Search ""
You may have something here. I do find though that it does read correctly for me now that I look here. I happen to have AOL and when I looked at the UnreadMail Registory folder which holds the messagecount at 0 for unread mail. I rarely get any messages in my AOL account so it is nearly always at 0 but when I get 1 mail in that account it shows as 1 and when I read it it goes back to 0. I never noticed it before but now I do say that you may be correct in where Firefox is getting its info on Windows systems. The number may be stored in the registry here: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail
Windows XP Home edition SP2 displays the same unfounded number of unread messages when resuming from hibernation as does Firefox.
Summary: Mail notification reporting inncorrect number of emails → Unread Mail count should be retrieved from default email application (rather than registry)
upon futher investigation with the link provided by Comment#32, I check my registry and had a hotmail account listed and a yahoo account. The application data for the yahoo account is '"C:\Junk\Mozilla Thunderbird\thunderbird.exe" -profile "C:\Documents and Settings\Admin\Application Data\Thunderbird\Profiles\default.vmq" -mail' the hotmail account 'http://www.hotmail.com' So maybe this bug is both a firefox and a thunderbird bug? Firefox bug for displaying the information and not using the information set by the default mail app and/or maybe a thunderbird bug for not wholey making itself the default mail app... In the registry the message count for both the hotmail and yahoo account are both correct but firefox only reads the count from the hotmail account. I can't figure out exactly what the cause is so i'm just trying to provide more infomation for someone that better understands how firefox gets this info and how thunderbird sets itself to be default mail app. Maybe a fix is have a Firefox option to select which account to gather this info from? but can that be done before 1.0 or not because of the l10n freezes?
Personaly, I don't see the point having a line in the menu which say us the number of unread mails. First, it doesn't seems to be updated in real time (only updated when we restart firefox ?). Second, we aren't informed if we don't open the menu (or click on the icon). And third, it needs an external application running to update the registry key used by firefox. And finally, no integrated checking engine is planned to be developed (see bug 238594), but perhaps an extension will be created ?
Depends on: 266322
*** Bug 264139 has been marked as a duplicate of this bug. ***
I think this is a good bit XP's fault, but it'd be nice to have a Mozilla workaround...something that's not dependant on Windows. Hey, it'd be really nice if Mozilla actually corrected Windows, so that the Welcome screen displays the actual number of unread mail items.
I doubt the any of the devs would want to hack windows files to fix the XP problem with the Login screen. But they can fix the problem from within Firefox by letting us tell firefox which one is the default email account.
(In reply to comment #30) > I doubt the any of the devs would want to hack windows files to fix the XP > problem with the Login screen. But they can fix the problem from within Firefox > by letting us tell firefox which one is the default email account. Or just choose not to display the wrong value in Firefox. It isn't Firefox's fault, but it becomes Firefox's problem.
Keywords: useless-UI
In the mean time, you can install the extension "Menu Editor", which is also usefull to reduce the context menu. http://menueditor.mozdev.org/
*** Bug 279593 has been marked as a duplicate of this bug. ***
(In reply to comment #24) > The number may be stored in the registry here: > HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail In my registry, this value is not set. However I always have 26 unread.
*** Bug 282342 has been marked as a duplicate of this bug. ***
*** Bug 283221 has been marked as a duplicate of this bug. ***
Could we please fix that for 1.1 or alternatively remove this UI completely. This bug is pretty visible when using Thunderbird and gets a lot of duplicate reports.
Flags: blocking-aviary1.1?
We use the system standard key for locating new mail. If the value in that key is wrong, it is a bug with whoever is writing the key. (In this case, Thunderbird).
Flags: blocking-aviary1.1? → blocking-aviary1.1-
(In reply to comment #38) > We use the system standard key for locating new mail. If the value in that key > is wrong, it is a bug with whoever is writing the key. (In this case, Thunderbird). So, is this now a Thunderbird bug?
It would not allow the change of product field to Thunderbird.
I understand why your saying this is a TB bug, but also this is a firefox bug. Firefox should allow us to tell it to use the default browser not some broken arse code that windows implemented. If firefox can read from HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail then why can't we choose which account to use? Why firefox decides to use what ever windows messenger has set as the email account is beyond me. Yes TB could fix this but then what if I dont want to use the account that TB is reporting as the default? If I left TB open all day why would I also want Firefox telling me that TB has new mail when apparently if TB is open it would let me know if I have that option set. Another point, IE allows us to choose which mail client to use...why not Firefox? Thought this was supposed to be a smooth transition? Sorry If I sound like an arse but come on.
(In reply to comment #41) > I understand why your saying this is a TB bug, but also this is a firefox bug. > Firefox should allow us to tell it to use the default browser not some broken > **** code that windows implemented. If firefox can read from > HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail > then why can't we choose which account to use? Why firefox decides to use what > ever windows messenger has set as the email account is beyond me. > > Yes TB could fix this but then what if I dont want to use the account that TB is > reporting as the default? If I left TB open all day why would I also want > Firefox telling me that TB has new mail when apparently if TB is open it would > let me know if I have that option set. > > Another point, IE allows us to choose which mail client to use...why not > Firefox? Thought this was supposed to be a smooth transition? > > Sorry If I sound like an **** but come on. Hey, if you don't like it use the Mozilla Suite. Oops! :-(
Depends on: 196657
No longer depends on: 266322
*** Bug 297800 has been marked as a duplicate of this bug. ***
*** Bug 298159 has been marked as a duplicate of this bug. ***
Using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b2) Gecko/20050622 Firefox/1.0+ Bug still here, It shows "3 new". Are they planning on fixing it?
The problem is that the only (Microsoft) applications that have been written to take advantage of the feature of Windows XP (according to Microsoft at time of writing their article) are Outlook Express and MSN Messenger. Overview: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q304148 The API calls that applications should use to update this is: set) SHSetUnreadMailCount from shell32.dll get) SHGetUnreadMailCount from shell32.dll There is a workaround on the linked page above for controlling rogue values and stopping certain accounts from changing that value. Therefore one could assume this to be a Windows Bug and not Firefox but possibly (if it is not implemented already) a missing feature from Thunderbird.
The Firefox part of this bug is to just remove the interface. No display of the message, no problem, right?
(In reply to comment #46) > Therefore one could assume > this to be a Windows Bug and not Firefox but possibly (if it is not implemented > already) a missing feature from Thunderbird. See bug 257391. It is already implemented in Thunderbird, it just wasn't working. It should work a lot better with the patch on that bug.
*** Bug 304155 has been marked as a duplicate of this bug. ***
Flags: blocking-aviary2.0?
Assignee: bugs → nobody
QA Contact: bugzilla → toolbars
*** Bug 306232 has been marked as a duplicate of this bug. ***
I haven't checked this in a while, but I just today saw that I have 661 new mail messages which is not true. I thought this was working, but just now noticed it after not looking at it for a long time.
*** Bug 316926 has been marked as a duplicate of this bug. ***
*** Bug 315410 has been marked as a duplicate of this bug. ***
If it is just a matter of removing the Useless UI from Firefox, is it possible this could still make it into 1.5 if there is a RC4?
*** Bug 321561 has been marked as a duplicate of this bug. ***
*** Bug 323172 has been marked as a duplicate of this bug. ***
Whether we keep the Mail UI or not is another bug, but this is the correct way of doing things, there was a Thunderbird bug that was misusing the key. MSN Messenger may screw this up for some users if you have it set to check hotmail.
Status: NEW → RESOLVED
Closed: 20 years ago
Flags: blocking-firefox2?
Resolution: --- → WONTFIX
Blocks: 306453
Just wanted to inform the voters/cc'ers that this useless-ui/"Feature" was removed on the trunk today!
yes that is it but I have read all my mail and it still says 1 new message all the time
(In reply to comment #57) > Whether we keep the Mail UI or not is another bug, but this is the correct way > of doing things, there was a Thunderbird bug that was misusing the key. MSN > Messenger may screw this up for some users if you have it set to check hotmail. > I thought that was this bug also. What is the bug number?
Not sure what happened or when, but I just noticed today and in this version: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20060131 Firefox/1.5 that it no longer shows in Firefox. Thanks, I guess.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.2) Gecko/20060409 Firefox/1.5.0.2 ID:2006040906 Actually, it is back, but it shows "Unread" email count in my Thunderbird inbox, NOT the number of undelivered emails. So, I guess the count is correct though undesired. Glad to hear it is off the trunk at least.
*** Bug 335632 has been marked as a duplicate of this bug. ***
*** Bug 345256 has been marked as a duplicate of this bug. ***
*** Bug 350560 has been marked as a duplicate of this bug. ***
*** Bug 350905 has been marked as a duplicate of this bug. ***
This isnt fixed, why is it resolved? If its a bug in windows, then dont get the unread email number from windows.
(In reply to comment #67) > This isnt fixed, why is it resolved? > > If its a bug in windows, then dont get the unread email number from windows. > If you read the line right under that it says WONTFIX " Status: RESOLVED Resolution: WONTFIX" It is WONTFIX because the mail stuff has been removed anyways so this is no longer an issue.
(In reply to comment #68) > (In reply to comment #67) > > This isnt fixed, why is it resolved? > > > > If its a bug in windows, then dont get the unread email number from windows. > > > > If you read the line right under that it says WONTFIX > " Status: RESOLVED > Resolution: WONTFIX" > > It is WONTFIX because the mail stuff has been removed anyways so this is no > longer an issue. > Maybe the version should be changed from "unspecified" to "trunk" or "2.0 branch" or something more useful then, so people on the "officially supported" version aren't left wondering.
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