Closed Bug 57660 Opened 24 years ago Closed 18 years ago

Unread Message Count in mail folder displayed only when clicked (folder only bold)

Categories

(MailNews Core :: Database, defect)

defect
Not set
minor

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: gilles+mozilla, Assigned: Bienvenu)

References

Details

20002220 trunk winnt4 After getting new mails, the name of the folder appears in bold (which is normal) but the number of unread mail doesn't appear. If I click on a folder, this number appears. Rem: it's only the case for mail folder. News folders have the number of unread messages.
Worksforme on Mozilla trunk builds linux 110308 RedHat 6.2 win32 110304 NT 4 mac 110308 Mac OS9 please reopen if you're still seeing this with a new build, celan install and new profile. Thanks.
Status: UNCONFIRMED → RESOLVED
Closed: 24 years ago
Resolution: --- → WORKSFORME
I tried with a new install, new profile, new folders and new filters. I even tried with modern and classic skins. No change.
Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---
Reporter are you still seeing this in the latest nightlies?
Bugday folks confirmed that it works for them (and for me too) on windows using buildID 2000121904. Marking WORKSFORME. Gilles Durys please reopen if you're still this. Thanks, Fabian.
Status: UNCONFIRMED → RESOLVED
Closed: 24 years ago24 years ago
Resolution: --- → WORKSFORME
This WORKSFORME also, Windows 2000, 2000122308.
Status: RESOLVED → VERIFIED
QA Contact: esther → stephend
Well... I've got a new machine here with a Suse 7.0 linux I have build 2001011621. 2 pop accounts one with new folder and sub folders, and filters the other not With the account without filters and subfolders, the number of unread message appears correctly. But, for the account with folders and filters, the number of new message only appears when I click on the folder.
After testing for a while, I came to the conclusion that when I have filters sending messages to subfolders, the number of unread message of this subfolder is not shown until I click on the subfolder. Reopening, changing OS -> All, and updating summary
Status: VERIFIED → UNCONFIRMED
Resolution: WORKSFORME → ---
Summary: Number of unread message after clicking on folder → Number of unread messages only appears after clicking on subfolder if filters are used.
OS: Windows NT → All
Cant find a dupe so I am going to mark this NEW.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Summary: Number of unread messages only appears after clicking on subfolder if filters are used. → Filters cause Unread Message Count in Folders to display only when clicked
I remarked that if a subfolder is selected and I do a checkmail, the number of unread message appears. If a top folder (like Inbox) is selected, no numbers appear.
*** Bug 85100 has been marked as a duplicate of this bug. ***
*** Bug 86086 has been marked as a duplicate of this bug. ***
*** Bug 86091 has been marked as a duplicate of this bug. ***
*** Bug 87977 has been marked as a duplicate of this bug. ***
It isn't really a duplicate, neither are the last 3 duplicates =) These 4 Bugs are not about displaying folders bold or with or without numbers : Mozilla simply does not check other folders than user.inbox with imap.
Blocks: 96944
*** Bug 95225 has been marked as a duplicate of this bug. ***
*** Bug 92690 has been marked as a duplicate of this bug. ***
*** Bug 93493 has been marked as a duplicate of this bug. ***
sub folders message counts are not updated when getting messages via IMAP. only updated on click or search. is the bug summary talking about mozilla filters? i see the problem when I use mozilla to read mail that I have pre sorted with procmail. the sub folders don't get bolded or the proper message counts.
nominating for 0.9.6
Keywords: mozilla0.9.6
Hmm...should this go to you, Naving?
Hardware: PC → All
Component: Mail Window Front End → Filters
changing component
Assignee: putterman → naving
QA Contact: stephend → laurel
I am wondering to know what's the differences between this bug & bug 18266?
Gilles filed this as POP3, and the other bug, bug 18266 is specifically IMAP.
I don't understand how this Bug 93493 is a duplicate of this. They seem tangentially related, but they're not the same thing. Is it that the underlying problem is the same, or what? 93493 was closed as a dup of this, but this actual bug contains no mention whatsoever of the problem described in 93493 except Michael Rodriguez's comments. And the summary talks about filters which, as far as I can tell, are completely unrelated to the problem in 93493. Could someone clarify what exactly this bug covers? Thanks.
I only commented on this bug for clarification. I am intersted in getting subfolders accessed over IMAP to work as well. The bug I submitted was closed as a duplicate of this one.
This is something related, but maybe it's also a new bug: On Win98 with Build2001091403 a folder gets not highlighted if a filter moves a mail to a subfolder. This is most annoying because I have my folders collapsed normally. If I get a new message which is moved by a filter to a subfolder I don't see them. The parent folder doesn't get bold, and I don't see it. Steps to reproduce: 1. Create a folder <test> 2. Create a subfolder in <test> called <subfolder>. 3. Create a filter which moves mail to <subfolder>. 4. If <test> is collapsed, and mail gets moved to <subfolder>, <test> doesn't get bold. This is for pop accounts.
This bug is still alive (although it had disappeared for a while). Situation is the same as in comment #7. The difference from the original bug report is that now the folder isn't bold. It has only the green arrow indicating that it contains new messages. It happens occasionally on POP, Win2K, 2002070108.
*** Bug 155599 has been marked as a duplicate of this bug. ***
*** Bug 154962 has been marked as a duplicate of this bug. ***
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3a) Gecko/20021122 Under unclear conditions (i.e., not reproducible), a folder (AFAICS only one which receives mail by filters) is marked bold, but no count shows up. So you cannot jump to it using the space bar. Finally, the order is erased (I used threaded). I believe I haven't seen that before mid November. pi
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3b) Gecko/20030107 I am still seeing this bug showing up randomly. pi
Reproduced with 2003020708-trunk/Linux. If the filter moves incoming mails to another account's inbox folder, the folder name doesn't get bold.
Setting major, requesting blocking. You cannot by normal menas access the folder (like pressing space bar). This way new messages are easily overlooked. Since this bug only shows up randomly there must be another reason besides filters. Anything I can do to trace it? It seems that always I see this bug, I also see bug 180604. pi
Severity: normal → major
Flags: blocking1.3?
no reprodicible testcase, ancient problem, no fix in sight, not holding 1.3 for this.
Flags: blocking1.3? → blocking1.3-
mass re-assign.
Assignee: naving → sspitzer
*** Bug 136853 has been marked as a duplicate of this bug. ***
*** Bug 195827 has been marked as a duplicate of this bug. ***
This bug may have been fixed as a side effect of the fixes for bug 161999 or bug 186573. If anyone is still seeing the problem in builds from 0513 onwards, please note here; otherwise, this is a candidate for WFM.
thx, Mike, marking WFM. Please re-open if anyone is seeing this.
Status: NEW → RESOLVED
Closed: 24 years ago22 years ago
Resolution: --- → WORKSFORME
I'm still seeing this in 1.4b on OS X. I don't think I was seeing it in 1.4a. Very annoying to have to click on each folder to see if you have mail. I need to verify this, but I think it's a condition of where the filtering is done. If it's done by the client, the filtered folders are marked as having new mail. If the filtering is done on the server, I get no notification.
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4b) Gecko/20030514 I still see it. pi
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
Just an FYI:I still see this in Mozilla 1.4 final for OS X, but not in FreeBSD. It pains me but I'm going to have to switch mail clients until this is resolved (so how will I know? I have no idea) since I am missing mail I need for my work. Odd that it appears in some *nix builds and not others: I could (possibly) understand if it was in OS X and/or Windows and not in any *NIX builds. But it's in some and not others.
i'm seeing this unread thing in 1.5. it seems very related to this weird duplication bug that i'm getting too. please see my comments about what just happened to me in 171110. because this bug is so "strange", it really seems to me (as an outside observer) like a multithreading problem. i think that the problem is that your filters are not thread-safe. see bug 193612 that i filed a while ago, i would like someone to confirm this (and i'm unwilling to try it again since i lost data). although in bug 66239 IMAP problems were discussed as a possible source of error, i'm using pop3, so it's not *just* IMAP. for me, it's all the same bug, it all seems to co-occur.
sorry ... bug 171110 (hyperlink)
Most of the time I see it (always?) the ordering in the folder is lost (I use threading, but they are sorted by time). This suggests there is a problem with the .msf file. Removing bug 96944 from dependencies. It a) looks unrelated, b) was duped to a bug which is fixed. pi
I've just switched from outlook and am getting this bug. All of the folders that have mail directed by filters appear non-bold with no numbers by them. If I click on them, the numbers appear and the entry is bolded. Also, possibly unrelated, I had many items in my root folder which then got 'filtered' into sub-folders but the root folder remained bold with 16 unread messages in. Although there were none there at all. I had to 'mark all as read' to get this to dissapear.
for what it's worth, david bienvenu posted about some known problems with .msf files in bug 171110, namely that: a) .msf files depend on x-mozilla-status lines in message headers b) importing from outlook express doesn't add x-mozilla status lines c) .msf files need to be rebuilt because of a daylight savings time bug d) messages aren't actually deleted or moved, just made invisible and copied e) the only way you can add x-mozilla-status lines is by compacting a folder so ... try compacting all of your folders and see if this fixes things.
No, that is unrelated to this bug here. pi
hi pi, well, i made the comment because i've only ever seen this bug (message count not being accurate until clicked) when doing something major like importing from oe, or having all the folders rebuilt because of daylight savings time. for me, this bug also occurs concurrently with the duplicates bug (bug 171110) and the read messages being marked unread bug (bug 66239). so, i would suggest removing the "filters cause" from the summary since i'm pretty sure there can be other causes too.
pi wrote: Are you saying it happens to you in folders which have no filters pointing to them? chris wrote back: yes. if i get the "duplicate" mail bug, which is really caused by "deleted" or "moved" messages showing up again, then almost every folder, including ones that have no filters pointing at them, goes bold when i click on it, and i have to mark the messages as "unread". maybe it's a separate bug from this one, but the symptoms are the same: messages marked "unread" don't show up in the folder pane until clicked. i did actually see what has been described in the rest of this bug a few days ago too -- a message was filtered into a local folder, but it didn't go bold -- i thought i had lost some mail because i had seen it download. however, i did notice that the folder icon was different -- it had a little green "download" arrow on it. there's a lot of different things going on here, and i think they're all interconnected. maybe it's worth writing down the purported causes, symptoms, and proposed solutions to all of these bugs, and starting a new "fix the .msf files, x-mozilla-status, unread and duplicate messages" bug that blocks them all. maybe you could fix this unread message bug by forcing a refresh of the folder pane every few minutes (a special kind of refresh that had the same effect as a user clicking on every folder). i know it's a cumbersome solution but it would work. (pi thinks this it is better to get to the source of the problem, but i thought i would include that we discussed it -- also, if nothing else works this solution will for sure).
Chances are, this but really has nothing to do with filters. By the observations in the last comments it is plausible, that problems with the .msf files are the cause. Moving and reassiging, changing summary, clearing priority. Removing bug 96944 (from dependencies) which is duped to unrelated bug. pi
Assignee: sspitzer → bienvenu
No longer blocks: 96944
Status: REOPENED → NEW
Component: Filters → Mail Database
Priority: P3 → --
QA Contact: laurel → esther
Summary: Filters cause Unread Message Count in Folders to display only when clicked → Unread Message Count in Folders displayed only when clicked (folder only bold)
Bug 226110 reports a similar behavior for the first newsgroup listed under a server.
*** Bug 223989 has been marked as a duplicate of this bug. ***
Product: MailNews → Core
Ruben, "I am currently using SeaMonkey 1.1.1, and I don't see this problem anymore." WFM also
Severity: major → minor
Status: NEW → RESOLVED
Closed: 22 years ago18 years ago
Resolution: --- → WORKSFORME
Summary: Unread Message Count in Folders displayed only when clicked (folder only bold) → Unread Message Count in mail folder displayed only when clicked (folder only bold)
Product: Core → MailNews Core
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