599835 - (safe-mode) [meta] safe mode tracking bug

Status: NEW

(Firefox :: General, defect)

Description

[Scoobidiver (away)]

This is tracking bug for safe mode.

Comment 1

[Richard van den Berg]

Please add bug 653410 and bug 644175.

Comment 2

[Mike Kaply [:mkaply]]

Some other locations:

Preference in CFG file.

Field in application.ini

Comment 3

[Willy_ Foo_Foo]

(In reply to Matthew N. [:MattN] from comment #26)

> Could you give more details on which of the options you found useful and
> what problems you were trying to solve with them.

Firstly sorry for the late reply(was discussing this option with other users)

Yes

> I was told by people on
> the SUMO (support.mozilla.com) team that they don't direct users to use the
> checkboxes.  They were removed in this bug because the dialog was confusing
> with the two different continue buttons and most of the items could be
> solved just as easily by deleting files from the profile (we now have a
> button to open the profile folder from about:support):

Agree to some extent!
But when helping people (newbies) Thatch a very tough task !! (to find a profile or delete a particular file when they don't know what a browser is!)
Resetting does not help sometimes (say just want to reset tool-bars or bookmarks & nothing else with minimal fuss & surety that the user will not mess up!)


> * Disable all add-ons
> ** Start in safe mode (disables extensions) and then disable the plugins
> from the add-ons manager

We here use approx 40+ extensions & plugins, when we find some problem we just disable all addons in a go(try disabling even 10 extension one by one you will see)
& then one by one check each addon to find the problem(leaks or bugs/website problem)


> * Reset toolbars and controls
> ** Delete localstore.rdf from the profile

As a Power  user ok but What about the general people/non-power users?(adds unnecessary extra steps plus a risk)
plus while helping them creates extra steps(say when simply restarting & resetting search-box does the trick without any sort of risk)


> * Delete all bookmarks except for backups
> ** set browser.bookmarks.restore_default_bookmarks to true (before start-up
> or from about:config then restart)
> * Reset all user preferences
> ** Delete prefs.js (and the "preferences" directory if it exists) from the
> profile
> * Restore default search engines
> ** Delete search* from the profile
> 

Same As ABOVE!

> If there was an option which commonly solved users' problems and is better
> than resetting Firefox then we can consider a way to address that.  Could
> you file bugs (blocking this one) which you have strong arguments for?


These are the options which commonly solved users' problems and is better than resetting Firefox , just add a button to keep the old way too by keeping the old code( & add a 3rd button) to start the old box(many people find it easy)

Comment 4

[Willy_ Foo_Foo]

(In reply to Matthew N. [:MattN] from comment #26)

> * Disable all add-ons
> ** Start in safe mode (disables extensions) and then disable the plugins
> from the add-ons manager
> * Reset toolbars and controls
> ** Delete localstore.rdf from the profile
> * Delete all bookmarks except for backups
> ** set browser.bookmarks.restore_default_bookmarks to true (before startup
> or from about:config then restart)
> * Reset all user preferences
> ** Delete prefs.js (and the "preferences" directory if it exists) from the
> profile
> * Restore default search engines
> ** Delete search* from the profile
> 
> If there was an option which commonly solved users' problems and is better
> than resetting Firefox then we can consider a way to address that.  Could
> you file bugs (blocking this one) which you have strong arguments for?


Plus users or tech support has to remember settings whereas that menu provides a easy GUI

Comment 5

[Willy_ Foo_Foo]

Steps to reproduce:

clicked restart with add-ons disabled



Actual results:

Got two options
1) start in safe mode
2) reset profile


Expected results:

like in FF13 & earlier there should be an option like

3) disable all Add-ons & plugin's and start in normal mode

Resetting does not help sometimes (say just want to reset tool-bars or
bookmarks & nothing else with minimal fuss & surely that the user will not mess
up!)


> * Disable all add-ons
> ** Start in safe mode (disables extensions) and then disable the plugins
> from the add-ons manager
when using approx 20+ extensions & plugins, when we find some problem we just
disable all addons in a go(try disabling even 10 extension one by one you will
see)
& then one by one check each addon to find the problem(leaks or bugs/website
problem)


> * Reset toolbars and controls
> ** Delete localstore.rdf from the profile

As a Power  user ok but What about the general people/non-power users?(adds
unnecessary extra steps plus a risk)
plus while helping them creates extra steps(say when simply restarting &
resetting search-box does the trick without any sort of risk)


> * Delete all bookmarks except for backups
> ** set browser.bookmarks.restore_default_bookmarks to true (before start-up
> or from about:config then restart)
> * Reset all user preferences
> ** Delete prefs.js (and the "preferences" directory if it exists) from the
> profile
> * Restore default search engines
> ** Delete search* from the profile
>

Same As ABOVE!

> If there was an option which commonly solved users' problems and is better
> than resetting Firefox then we can consider a way to address that.  Could
> you file bugs (blocking this one) which you have strong arguments for?


These are the options which commonly solved users' problems and is better than
resetting Firefox , just add a button to keep the old way too by keeping the
old code( & add a 3rd button) to start the old box(many people find it easy)

(instead of going to the profile & deleting stuff as it is not easy for the casual/home user)

Comment 6

[Scoobidiver (away)]

Please don't comment in a tracking bug.